Security Shift Supervisor

Westgate Resorts•Las Vegas, NV

2h•$57,500•Onsite

About The Position

Adjacent to the Las Vegas Convention Center and just one block from the world-famous Las Vegas Strip, the legendary Westgate Las Vegas Resort & Casino provides a fun, challenging and rewarding work atmosphere. Help create remarkable guest experiences at our world-class resort, which features a lively casino that is home to the world’s largest Race & Sports Book; incredible restaurants, nightlife, and live entertainment; and the convenience of a Las Vegas Monorail station onsite for easy access to the Las Vegas Strip. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Requirements

Ability to listen effectively, read, write, speak, and understand the English language clearly to ascertain and document important information, to follow written or verbal instructions, to provide clear direction/ guidance and to communicate with other team members and management.
Social skills as demonstrated by the ability to listen and respond to inquiries/concerns using a positive, clear speaking voice, answering questions or offering assistance. Giving accurate information regarding plans, policy, or procedures.
Knowledge of safety and security practices and procedures including: C.P.R., emergency first aid, semi-automatic defibrillator and basic emergency fire equipment.
Basic mathematical skills necessary to verify or balance reports and perform simple calculations.
Ability to organize and prioritize work, meet deadlines, work with minimal supervision, exercise judgment, and adapt instructions or directions from one assignment to another.
Able to remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for other team members.
Resolve complications and complaints by conducting thorough research of the situation and the most effective solutions. Including making decisions and take action based upon previous experience and judgment to accommodate unusual situations.
Ability to maintain attendance in conformance with standards.
Ability to interact professionally with a diverse group.
Attend training and meetings as directed by management.
Maintain familiarity with all areas of the property.
Follow all rules, regulations, state, federal and local law and ordinances, especially those related to the carrying of and use of a firearm.
Ability to maintain a neat, clean and well-groomed professional appearance.
Must be at least 21 years of age.
Computer skills with working knowledge in Microsoft Word, Excel and Power Point.
Must be able and willing to carry a firearm and have the appropriate firearm registered with local law enforcement.
Ability to obtain and maintain CPR, AED and First Aid certification.
Certified in the proper use of the semi-automatic defibrillator and handcuffing procedures.
Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
High school diploma or successful completion of a GED certificate.

Nice To Haves

Preferred three (3) years of experience in casino security, military or law enforcement field.

Responsibilities

Assist with monitoring shift activity to ensure all tasks are completed properly as assigned.
Respond to major incidents including emergencies (i.e., CPR, first aid, fire and other medical emergencies), undesirable conduct and violations on property, policy or civil law as warranted for the safety/security of team members, guest and property.
Provide instructions or guidance for team members and guest safety.
Effectively deal with patrons and guests, some of whom will require levels of patience, tact and diplomacy.
Address patron issues in a timely manner and coordinate with Hotel Management when necessary.
Perform administrative duties to include, but not limited to, Daily Deployments, Chargeback, attendance, pre-shift and other admin duties as assigned by management.
Actively communicate company updates, policy changes, hotel occupancy, special events, and messages for management to all team members on shift.
Effectively communicate during emergency situations utilizing Everbridge mass notification system.
Remain calm and alert during emergency situations and/or heavy property activity.
Maintain high standards of resort appearance by continuously walking the floors, inspecting public areas, conducting post checks, as well as back of house areas.
Identify and correct conditions which may impact patron or team member experience.
Understand and assist with carrying out progressive discipline in accordance with company policy as necessary.
Know, adhere to, and enforce the Westgate policies and procedures.
Maintain knowledge of applicable gaming, city, state and federal laws.
Be solution oriented, avoid conflict and gossip, stay on task and promote teamwork.
Review and edit incident reports prepared by subordinates for completeness and accuracy.
Read and timely respond to all emails and correspondence related to the department.
Relay information to on-coming or off-going supervisor(s) as to shift activity, crime alerts, special assignment needs and pass on necessary information to oncoming officers at a pre-shift briefing.
Read and review all shift paperwork prepared by the Executive Director, Operations Manager, Shift Manager, Security Administrator or other department managers posted for review.
Maintain excellent communication with team members and guest while assuring a positive and professional work environment; Responsible for creating, practicing, supporting and promoting Westgate’s service excellence standards culture at all times; Practice teamwork, support all team members and treat each with the same respect we treat guests to create an energized, positive and productive work environment.
Perform other duties as assigned by Management.