Security Shift Supervisor Commercial Building Doral

Allied Universal•Miami, FL

13d•Onsite

About The Position

Allied Universal®, North America’s leading security and facility services company, is hiring a Security Shift Supervisor to work in Doral, FL. This role involves safeguarding clients in various industries and acting as a liaison between site supervisors, account managers, and security officers. The supervisor will manage staff on their assigned shift, providing coaching, recognition, and discipline.

Requirements

Valid Florida Security License D License
3-5 years Supervisor Security Experience, required
Bilingual Spanish and English, required
Be at least 21+ years of age
Ability to use computer or tablet
Comfortable working outdoors in all elements of the weather for the entire shift
Must be able to walk and stand for extended periods of time
Possess a high school diploma or equivalent, or 5 years of verifiable experience

Responsibilities

Supervise the day-to-day security operations of an assigned client site
Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development, and support
Ensure the client site is provided with high quality security services to protect people and property
Build, improve and maintain effective relationships with both client and employees
Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
Ensure all required reporting and contract compliance requirements are met
Assure regular communication of issues or program with Client
Handle any escalated security issues or emergency situations appropriately
Other management responsibilities as determined by leadership
Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing, and hiring quality candidates
Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
Meet all contractual scheduled hours with a minimum of unbilled overtime
Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standards
Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
Manage uniforms, equipment, supplies, and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction
Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal