Security Shift Supervisor

Securitas Security Services•Hagerstown, MD

3d•Onsite

About The Position

The Security Shift Supervisor is responsible for overseeing Security Officers, Lead Officers, and other company personnel at client sites. This role ensures that post orders are followed, rounds are completed, and required reports are filed. The supervisor also handles emergency notifications to authorities and clients, coaches and disciplines personnel, trains staff, and assists with payroll and personnel information submission. They ensure adequate post coverage, inspect posts, and meet with clients to ensure security requirements are met and to provide quality customer service. Supervisory duties may include interviewing, orienting, training, assigning work, appraising performance, addressing complaints, and making hiring/termination recommendations. The supervisor may also perform the duties of a Security Officer.

Requirements

Minimum of 2 years of supervisory experience required.
Must be able to stand for extended periods, walk long distances, and conduct foot patrols both indoors and outdoors.
Strong customer service skills are essential.
High School Diploma or G.E.D. and 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
May be required to hold and continue to meet the requirements for any applicable state, county and municipal license for Security Officers.
Knowledge of security operations with an emphasis on patrol, inspection and response services.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Understanding of a variety of security and safety devices and controls.
Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
Ability to track and maintain schedule assignments.
Ability to be an effective team member.
Ability to maintain professional composure when dealing with unusual circumstances.
Courteous telephone manner.
Ability to adapt to various sites and changes in post procedures.
Ability to write routine correspondence, including logs and reports.
Good organizational skills.
Strong customer service and results orientation.
Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.
Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.
Required ability to handle multiple tasks concurrently.
Keyboarding, basic computer usage, and operating controls.
Seeing, hearing, speaking and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.
Frequent sitting, standing, and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
Close vision, distance vision, and ability to adjust focus.

Nice To Haves

Minimum 2 years of experience in retail preferred.

Responsibilities

Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that required reports are filed; notifies proper authorities and client in emergency situations.
Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents coaching and disciplinary actions.
Trains Security Officers and other company personnel; reviews post orders and other details of assignments with subordinates.
Assists in the submission of payroll and personnel information to the company as designated.
In conjunction with company management or designated representatives ensures adequate coverage of all posts and positions.
Prepares, files, and submits various reports as required.
Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities.
Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.
As assigned, in accordance with applicable company policies and procedures and in compliance with state and federal laws, carries out supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and, making hiring and termination recommendations.
May perform the duties of a Security Officer in accord with post orders and company policy.