Security Shift Supervisor - 2nd Shift

Securitas Security Services•Hagerstown, MD

4d•Onsite

About The Position

This role serves as a Security Shift Supervisor, overseeing security operations and personnel. The position involves a split role, acting as a supervisor on Sundays and Mondays, and as a security officer on Tuesdays, Wednesdays, and Thursdays. The supervisor is responsible for ensuring post orders are followed, rounds are completed, and reports are filed. They will also coach, discipline, and train security personnel, assist with payroll, ensure adequate post coverage, and meet with client representatives. The role may also involve performing the duties of a Security Officer.

Requirements

Must be able to sit, stand, and walk for extended periods
Strong verbal and written communication skills required
Professional demeanor required; use of personal electronics/cell phones while on duty is prohibited
Prior leadership experience required
Computer proficiency required
Minimum of 2 years of security experience, and/or prior law enforcement, corrections, or military experience
High School Diploma or G.E.D. and 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
May be required to hold and continue to meet the requirements for any applicable state, county and municipal license for Security Officers
Knowledge of security operations with an emphasis on patrol, inspection and response services
Knowledge of supervisory practices and procedures
Ability to provide positive direction and motivate performance
Understanding of a variety of security and safety devices and controls
Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form
Ability to track and maintain schedule assignments
Ability to be an effective team member
Ability to maintain professional composure when dealing with unusual circumstances
Courteous telephone manner
Ability to adapt to various sites and changes in post procedures
Ability to write routine correspondence, including logs and reports
Good organizational skills
Strong customer service and results orientation
Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures
Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations
May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area
Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements
Directing and disciplining staff in a positive manner
May be required to work overtime without advance notice
Required ability to handle multiple tasks concurrently
Keyboarding, basic computer usage, and operating controls
Seeing, hearing, speaking and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others
Frequent sitting, standing, and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain
Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling
Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds
Close vision, distance vision, and ability to adjust focus
Regular use of vehicle for the performance of duties
On occasion may be required to perform stressful and physical activity
Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others
May be exposed to or required to handle sensitive and confidential information

Nice To Haves

Minimum 2 years of experience in retail preferred

Responsibilities

Monitor access control by observing employee entry and exit using X-ray, wanding, and badging procedures
Monitor CCTV systems
Communicate effectively via radio
Serve as a supervisor for Security Officers, Lead Officers, and other company personnel
Ensure all post orders are followed
Ensure established rounds are completed
Ensure required reports are filed
Notify proper authorities and client in emergency situations
Coach and discipline personnel as appropriate
Seek advice from company management or designated representatives as appropriate
Meet personally with employees and document coaching and disciplinary actions
Train Security Officers and other company personnel
Review post orders and other details of assignments with subordinates
Assist in the submission of payroll and personnel information to the company as designated
Ensure adequate coverage of all posts and positions
Prepare, file, and submit various reports as required
Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities
Meet with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service
Perform supervisory duties including interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making hiring and termination recommendations
Perform the duties of a Security Officer as assigned