Security Shift Supervisor

Delaware Park Casino & Racing•Wilmington, DE

1d•Onsite

About The Position

Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount. Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships. Responsible for overseeing all security operations in assigned area. Reviews and approves all reports submitted by uniformed officers and investigative reports. Responsible for the direct supervision, evaluation and training of Officers. Supervises and conducts investigations as requested. Knowledge of Local, State, and Federal Safety Regulations. Responsible for knowledge of and adherence to Company and Departmental Policies and Procedures. Ability to resolve guest / team member complaints and concerns with professionalism and efficient follow-up. Acts with utmost discretion and maintains confidentiality in handling all documentation and information, including team member files and guest information/reports. Recommends and documents coaching and discipline of staff on appropriate paperwork. Responsible for monitoring departmental payroll and attendance, during assigned shift. Establishes and maintains an excellent working relationship with all related departments. Knowledge of fire and safety equipment to assist Fire Command staff in emergency situations. Maintain professionalism at all times when working with other team members and/or guests. Monitor guest behavior during assigned shift, seek the necessary actions for unruly guests. Communicate (both written and verbal) with and promote positive team member and guest relations. Performs all other duties as assigned.

Requirements

One (1) to Three (3) years Security experience (gaming security preferred).
Must be able to successfully complete and maintain the background check and licensing process, required by the Delaware Lottery.
Must have a valid driver’s license.
Knowledge of computer software including Microsoft Word and Excel.
Ability to work independently with minimal supervision.
Act with discretion and maintain confidentiality in handling sensitive information.
Maintain established company and departmental uniform, appearance, and hygiene standards at all times.
Must be able to walk and stand for at least a full eight (8)-hour shift.
Must be able to lift, push, pull up to 50 lbs in weight throughout shift.
Ability to bend, reach, pull, push, kneel, squat and grasp as needed.
Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.
Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management is mandatory.
Must be able to handle all types of guest related situations; relay all guest compliments and complaints to department management.

Nice To Haves

Knowledge of Local, State, and Federal Safety Regulations.
Knowledge of fire and safety equipment to assist Fire Command staff in emergency situations.

Responsibilities

Overseeing all security operations in assigned area.
Reviewing and approving all reports submitted by uniformed officers and investigative reports.
Direct supervision, evaluation and training of Officers.
Supervising and conducting investigations as requested.
Resolving guest / team member complaints and concerns with professionalism and efficient follow-up.
Acting with utmost discretion and maintaining confidentiality in handling all documentation and information, including team member files and guest information/reports.
Recommending and documenting coaching and discipline of staff on appropriate paperwork.
Monitoring departmental payroll and attendance, during assigned shift.
Establishing and maintaining an excellent working relationship with all related departments.
Monitoring guest behavior during assigned shift, seeking the necessary actions for unruly guests.
Communicating (both written and verbal) with and promote positive team member and guest relations.
Performing all other duties as assigned.