Full-Time Security Shift Supervisor (Mall)

Comstock•Ashburn, VA

2d•Onsite

About The Position

The Security Shift Supervisor for ParkX Management ensures that the facility is run smoothly, safely, and cleanly, providing a positive experience for residents, tenants, and guests. This role involves completing hourly patrols, managing access control, ensuring property integrity, and observing and reporting safety concerns. The supervisor is responsible for issuing banning notices, maintaining kiosk appearance, enforcing policies like 'no dogs on the plaza,' and communicating important information to guests. They also report unknown work, manage illegal parking notifications, and ensure fire access areas remain clear. Specific duties include closing loading dock doors, assisting the marketing team with events, managing valet services, and directing traffic at Reston Station.

Requirements

High School Diploma
Must be certified security officer by the state of Virginia
Minimum of at least 1 year experience in customer-service related field
Valid driver's license without major violations
Flexibility to work after hours and weekends, as needed
Outgoing personality with ability to relate to diverse group of people and build/maintain strong relationships
Strong sense of urgency
Strong problem-solving, time management and communication skills
Must be highly credible and trustworthy, and operate with high degree of integrity
Must hold oneself and others accountable and strive for a high level of excellence
Must have a positive, can-do attitude and be able to fuel growth and innovation
Must be customer-focused and results-oriented
Must want to continuously learn and develop
Exceptional oral and written communication, active listening, and organizational skills
Ability to establish strong working relationships with others in team setting
Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
Self-directed and able to work independently, with minimal supervision

Responsibilities

Complete hourly patrol route of the property using the security system
Access control for guests, tenants and vendors
Ensure no property is being damaged
Conduct of routine foot patrols in and around building
Perform other duties as assigned
Observation and reporting of safety
Issue Banning notices to rule violators
Maintain file for Ban Notices and notify management when necessary
Maintain the appearance of the two plaza kiosks
Enforce the “no dogs on the plaza” policy
Keep updated information (e.g., Kiss N Ride, Contact Phone #’s, Rules of Conduct) and communicate to guests as needed
Report any unknown work that is occurring at the property to management
If anyone parks illegally on the plaza, notify Park X, Commercial property management, and Residential property management immediately
Communicate to guests that we must keep the fire access areas accessible for fire trucks and ambulances
Close loading dock doors as needed
Report any concerns to management
Assist the Marketing team before, during, and after events as needed
Manage the valet; ensure that cars are not being parked on the plaza or on the down ramp
For Special event, ensure that the plaza marketing plan is followed
Manage traffic coming onto the plaza and keep it moving