Security Shift Manager - MGM National Harbor

MGM Resorts International • Harbor, OR

1d • Onsite

About The Position

As a Security Manager, you will play a critical leadership role in creating a safe, secure, and welcoming environment for our guests and employees. You’ll oversee daily operations of the security team at your assigned property, venue, or shift, ensuring all protocols are executed with precision while upholding MGM Resorts’ commitment to world-class service and safety.

Requirements

• Must be at least 21 years of age.
• Bachelor's Degree or equivalent experience.
• At least 2 years of prior relevant experience.
• Prior experience in security operations, government, or private industry experience in the security field.

Responsibilities

• Manage and coordinate all aspects of security operations including scheduling, staffing, shift coverage, payroll, training, and performance management.
• Recruit, hire, and mentor a high-performing team of security professionals. Foster a culture of accountability, professional growth, and mutual respect through coaching, feedback, and formal evaluations.
• Ensure adherence to all MGM Resorts policies, as well as local, state, and federal regulations. Communicate updates clearly and contribute to the development and refinement of security protocols.
• Lead security planning and execution for special events, high-profile visits, and major incidents. Act as the on-site Incident Commander during critical situations until relieved by Senior Leadership or Law Enforcement.
• Promote a guest-first mindset by modeling effective service recovery strategies and ensuring team members respond to concerns promptly and professionally.
• Implement departmental goals and initiatives using a proactive, data-informed approach. Continuously seek improvements to elevate safety and service standards across the property.

Benefits

• Wellness incentive programs
• Access to company hotel, food and beverage, retail, and entertainment discounts
• Discounts with company partners on travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs, networking opportunities, and community involvement
• Medical, dental, vision, life insurance, 401(k) plans, and time off plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees