Security Services Coordinator

Jane Pauley Community Health Center, Inc.•Arlington Admin, VA

33d•Onsite

About The Position

Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day. At Jane Pauley Community Health Center, every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status. Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters. Under the direction of the Director of Facilities & Emergency Management, the Security Services Coordinator serves as the first point of contact for visitors, staff, and stakeholders while supporting day-to-day facility security operations. This role is responsible for greeting and assisting guests, managing the front desk, monitoring security cameras and building access, responding to facility-related concerns, and supporting emergency and safety drills/procedures. The role ensures both a welcoming environment and a secure site.

Requirements

High school diploma required; associate degree preferred.
2–4 years of security service experience
Familiarity with commercial security systems (cameras, access control, alarms)
Demonstrates strong organizational, communication, and interpersonal skills.
Ability to manage multiple tasks, prioritize effectively, and remain calm in emergent situations.
Demonstrates high levels of responsibility, confidentiality, and discretion.
Ability to work and make decisions independently.
Excellent customer service skills for both internal and external stakeholders.
Willingness to work outside of standard business hours during emergencies or special events if needed.
Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.).
Ability to learn and operate security and facility-related software systems.

Responsibilities

Monitors security cameras, access control systems, and alarm dashboards throughout the workday.
Assists with opening/closing procedures, including arming/disarming alarm systems according to established protocols.
Responds to and documents routine security incidents or unusual activity; escalates issues when appropriate.
Serves as point-of-contact for contractor arrival and access, ensuring proper authorization.
Conducts periodic walkthroughs of site common areas to ensure safety, cleanliness, and security.
Supports emergency response procedures including evacuations, drills, and communications.
Coordinates with Facilities leadership on site security improvements, maintenance concerns, or access needs.
Provides on-call support and after-hours assistance on an as-needed basis.
Maintains safety and security posture throughout the organizational footprint.
Greets visitors and staff in a professional, courteous manner and ensures sign-in protocols are followed.
Answers and directs incoming phone calls; provides general information as needed.
Issues visitor badges and ensures appropriate staff are notified of guest arrivals.
Provides general administrative support such as sorting mail, coordinating deliveries, and managing front-desk supplies.
Maintains the reception area to ensure a clean and welcoming environment.