Security Service Technician 3
About The Position
Johnson Controls is seeking a service technician to troubleshoot and service commercial security systems. The technician addresses customer concerns, advises customers and the customer care center about system status, and performs inspections and repairs. Working independently from a remote location with the tools and equipment provided, the technician serves as a trusted customer advisor by offering solutions and outcomes at the time of service. The role involves servicing and repairing commercial security, fire alarm, CCTV, and card access systems. The technician identifies problems with equipment or wiring, adjusts, repairs, or replaces equipment, tests operation, and prepares trouble-order forms documenting temporary repairs. The technician coordinates inspections or installations with police, fire departments, and other appropriate agencies, and provides recommendations, quotes, and solutions, including upselling opportunities, to help facilities operate efficiently.
Requirements
- High school diploma or equivalent.
- Minimum 3–4 years of experience installing and inspecting or repairing Tyco Integrated Security or a comparable product line.
- Experience with card access, CCTV, and IP cameras.
- HIRSCH Certificate.
- Excellent communication skills.
- Electrical/electronic background.
- Valid driver's license.
Nice To Haves
- Fire alarm experience.
- Some college.
- NICET II or greater.
Responsibilities
- Troubleshoot security systems and address customer concerns.
- Advise customers and the customer care center about system status and inspection processes.
- Service and repair commercial security, fire alarm, CCTV, and card access systems.
- Locate problems with damaged equipment or wiring; adjust, repair, or replace inoperative equipment and test it for operation.
- Prepare trouble-order forms to report temporary repairs.
- Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
- Provide recommendations, solutions, and quotes, including upselling opportunities, to help facilities operate efficiently.
- Deliver service independently from a remote location using provided tools and equipment.
Benefits
- Competitive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
