Security Service Technician 3

Johnson Controls•San Leandro, CA

16d

About The Position

Johnson Controls is hiring a Security Service Technician to troubleshoot and service commercial security systems. The technician addresses customer concerns, advises customers and the customer care center about system status and inspection processes, and repairs or replaces burglar alarms, fire alarms, CCTV systems, card access systems, and other security equipment. The role is equipped for independent work from a remote location and focuses on providing high-quality customer service, resolving service-related issues, and recommending solutions to improve building efficiency. The technician locates problems with damaged equipment or wiring, adjusts equipment, repairs or replaces inoperative equipment, tests systems, and prepares trouble-order forms for temporary repairs. The role also coordinates inspections or installations with police, fire departments, and other appropriate agencies. Technicians service and repair commercial security, fire alarm, CCTV, and card access systems, provide quotes and recommendations, and identify upselling opportunities. The hourly range is $36.44–$45.58. The final rate depends on education, experience, knowledge, skills, abilities, internal equity, and market data. The position includes a competitive benefits package.

Requirements

High school diploma or equivalent.
Minimum 3–4 years of experience installing and inspecting or repairing Tyco Integrated Security or a comparable product line.
Experience with card access, CCTV, and IP cameras.
HIRSCH Certificate.
Excellent communication skills.
Electrical or electronic background.
Valid driver's license.

Nice To Haves

Fire alarm experience.
Some college.
NICET II or greater.

Responsibilities

Troubleshoot commercial security systems and address customer concerns.
Advise customers and the customer care center about system status and inspection processes.
Repair or replace burglar alarms, fire alarms, CCTV systems, card access systems, and other security equipment.
Locate trouble with damaged equipment or wiring; readjust equipment, repair or replace inoperative equipment, and test it for operation.
Prepare trouble-order forms to report temporary repairs.
Coordinate inspections or installations with police, fire departments, or other appropriate agencies.
Service and repair commercial security, fire alarm, CCTV, and card access systems.
Recommend solutions to improve facility efficiency and provide quotes for recommendations and solutions.
Identify upselling opportunities and provide outcomes at the time of service.