Security Service Technician - Portland, OR

Cook Solutions Group•Portland, OR

8d•Onsite

About The Position

Cook Solutions Group is seeking a Full-Time Security Service Technician in Portland, OR. This role requires excellent customer service, communication, and time management skills, a professional attitude, and the ability to integrate into their "We Make It Happen!" culture. The position involves installing wires and equipment, responding to service calls, conducting site surveys, performing installation startup, system commissioning, and customer training. Additionally, there is an opportunity for cross-training to assist with ATM service in the area. The company is recognized as a "100 Best Companies to Work for."

Requirements

High School Diploma or GED equivalent required.
2 - 5 years of electronic and physical security service and installation experience and/or training; or equivalent combination of education and experience.
Valid driver's license and clean driving record.
Ability to travel up to a week if necessary.
The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch or crawl.
The employee must occasionally lift and/or move up to 100 pounds and regularly lift and/or move up to 50 pounds.

Nice To Haves

Knowledge of security equipment such as alarm systems, access control, video, CCTV systems, drive up systems, & under-counter teller equipment is preferred.
Knowledge of Bosch, DMP, March DVR, 3VR, and/or Lenel Access control product lines preferred.
Customer service experience is a plus.

Responsibilities

Travels to client’s site for alarm failure troubleshooting and repair. Expected to travel for up to a week at a time when necessary.
Installs and services electronic and physical security products including pulling wire.
Installs and wires electronic equipment used in systems.
Accounts for all installation and service tools/equipment and all job parts/inventory.
Tests all installed/serviced equipment to ensure proper performance and compliance with customers’ requirements and all applicable codes.
Troubleshoots and repairs electronic and physical security equipment.
Communicates important project status information to management as necessary (installation or service).
Communicates with customers on job status or completion (installation or service).
Conducts site surveys upon request of management.
Completes and turns in all required paperwork in a timely manner according to established procedures and deadlines, i.e., time sheets, expense reports, change orders, equipment transfers, etc.
Follows Purchasing procedures using database system and supervisor approval to account for products needed.
Maintains and controls assigned truck stock inventory in an organized manner. Reports stock items during company inventory audits.
Maintains control and safeguards all company or customer property or information of which employee has been entrusted.
Ensures company vehicle is maintained according to established standards. Keeps vehicle clean, inside, and out.
Maintains clean driving record and operates company vehicles using safe driving practices.
Responsible for training less experienced employees and trainees on company procedures, systems, and installation/service techniques.
Ensures all work is performed to CSG quality standards and practices.
Works in compliance with Federal/State laws regarding safety of self and others always.
Expected to solicit new business when not working on service or installation.

Benefits

Competitive salaries
CSG pays 90% of the PPO insurance premium for the employee
CSG pays 100% of the premium for a high deductible health plan
CSG pays 50% of the premium for dependents
401(k)-retirement match
Paid Time Off (PTO)
8 paid holidays per year
16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program
Commute time
Company vehicle and gas card
Quarterly bonus program
Tuition reimbursement
Flexible scheduling
Healthy work-life balance