Implementations Technician - Portland, OR

Cook Solutions Group•Portland, OR

1d•Onsite

About The Position

Cook Solutions Group (CSG) is looking for a Full-Time Implementations Technician to join our Corporate Install Team in Medford, OR. In this role, you will be responsible for the staging, installation, support and troubleshooting of surveillance and security systems and associated hardware and software. You will work closely with Technicians and Project Managers to ensure that all surveillance systems are implemented efficiently and operate optimally, helping to enhance the safety and security of our customers premises while providing an exceptional customer experience.

Requirements

Experience with advanced video surveillance technologies, including cloud-based solutions and AI-powered security systems.
Background in networking, system administration, or IT support.
High school diploma or equivalent required.
2+ years of hands-on experience with surveillance systems, including CCTV, IP cameras, DVRs, NVRs, and access control systems.

Nice To Haves

A degree or certification in Information Technology, Electronics, or related field is preferred

Responsibilities

Install, configure, and set up surveillance equipment, including cameras, servers, video recorders, network devices, and other related hardware and software.
Monitor Project Management Board/Ticketing System for assigned tasks.
Respond immediately to support requests and/or escalate when appropriate.
Remotely support CSG & VAR technicians relating to CSG technologies.
Answer phones and provide world-class customer service.
Troubleshoot issues with minimal assistance and escalate when required.
Perform daily manual tasks as assigned.
Operate within RemoteView, Cook Command Center, and other CSG remote support software to perform assigned tasks.
Maintain accurate and up-to-date records of system configurations, installation details and other project documentation.
Maintains control and follows safeguards with all company or customer owned property or information to which employee has been entrusted.
Responsible for supporting and teaching less experienced employees and trainees on company procedures, systems, and techniques.
Ensures all work is performed to company quality standards and practices.
Perform other duties as assigned

Benefits

Competitive salaries
CSG pays 90% of the PPO insurance premium for the employee
CSG pays 100% of the premium for a high deductible plan
CSG pays 50% for dependents' insurance premium
401(k)-retirement match
Paid Time Off (PTO)
8 paid holidays per year
16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program
Commute time
Company vehicle
Gas card
Quarterly bonus program
Tuition reimbursement