Security Service Specialist 1

Convergint•Nashville, TN

About The Position

This role involves responding to various customer service calls, including routine, scheduled maintenance, and emergency situations. The specialist will diagnose, troubleshoot, repair, and replace defective parts for systems, and install projects as needed. A key aspect of the job is identifying and resolving problems, analyzing repair requirements, and providing customers with appropriate solutions. Accurate and timely service reports are crucial for invoicing and job cost tracking. The specialist will act as a primary point of contact, ensuring customer satisfaction and promoting Convergint Technologies as the preferred service provider. Additional responsibilities may include custom systems integrations, upgrade planning, systems audits, consultation, and database management. The role also requires supporting network systems and equipment for assigned projects, adhering to all relevant regulations and company policies, and providing technical support to end-users and field labor. Proactive learning and collaboration with team members are essential for improving overall operations.

Requirements

Solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
Ability to exercise judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
Ability to keep up to date and informed on all company products, services and policies.
Ability to present a professional image of Convergint Technologies at all times in appearance and behavior.
Ability to communicate with and work with other team members consistently.
Ability to respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis.
Ability to diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems.
Ability to install projects as necessary.
Ability to identify and resolve problems for many types of service calls including emergency and after-hours calls.
Ability to analyze repair requirements and provide customer with appropriate solutions.
Ability to complete necessary repairs and replacements as needed.
Ability to complete accurate and detailed service reports for customer and Convergint in a timely manner.
Ability to execute all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.
Ability to provide technical support to end users and field labor when applicable.
Ability to proactively seek technical guidance from more experience staff for difficult and unusual situations.
Ability to seek opportunities to promote the services offered by the company.

Nice To Haves

May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation.
May install, configure, and support a variety of network systems and equipment for assigned projects.

Responsibilities

Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis.
Diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
Identify and resolve problems for many types of service calls including emergency and after-hours calls.
Analyze repair requirements and provide customer with appropriate solutions.
Complete necessary repairs and replacements as needed; exercise judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
Complete accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
Act as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.
Provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation.
Install, configure, and support a variety of network systems and equipment for assigned projects.
Execute all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.
Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
Provide technical support to end users and field labor when applicable.
Proactively seek technical guidance from more experience staff for difficult and unusual situations.
Keep up to date and informed on all company products, services and policies.
Present a professional image of Convergint Technologies at all times in appearance and behavior and seek opportunities to promote the services offered by the company.
Communicate with and work with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.
Perform other duties and responsibilities as requested or required.