Security Service Coordinator

Coastal Protection•Santa Rosa Beach, FL

2d•Hybrid

About The Position

We are seeking a hardworking and reliable Locksmith & Security Service Coordinator to join our team. In this role, you will oversee all aspects of the scheduling Alarm, Camera, Access Control, Locksmith, Automation, and A/V service Calls to ensure they are scheduled with customer and jobs created for technician in our Service Fusion Software. The ideal candidate is very organized, self driven, and has some experience in our field but not required. Our office can be very fast pace at times so we are looking for someone with strong leadership and someone with crisis resolution skills vs passing any potential issues onto fellow employees. We are a team which includes the Managers and owners being available for questions and being hands on.

Requirements

Hardworking and reliable
Very organized
Self-driven
Strong leadership skills
Crisis resolution skills

Nice To Haves

Some experience in our field
Bachelor’s degree in construction management, engineering, or a related field
Previous experience as a Construction or Project Manager
Project management certification
Deep understanding of construction management methods and processes
Advanced knowledge of Vacation Rental homes and/or use of Keyless Locks on them
Advanced knowledge of construction methods, building products, and building codes
Advanced knowledge of security alarms, fire alarms, surveillance cameras, and access control
Familiar with Microsoft Excel and construction management software
Ability to break large projects into small steps

Responsibilities

Manage several aspects of service jobs, installs, and projects
Coordinate with other construction professionals and customers for scheduling purposes
Work with and communicate within our office & mobile staff through our softwares.
Ensure our technicians are properly informed about each job through our scheduling platform and verbal communication.
Estimate costs properly for customers
Work with internal office coordinators for scheduling
Supervise and direct technicians
Report on progress to ownership
Identify and mitigate any potential issues that may arise
Visit job sites and construction meetings as needed