Security Scheduler / Dispatcher

Blueline Security Services•Lanham, MD

1d•Hybrid

About The Position

Blueline Security Services LLC is seeking a dependable, organized, and highly motivated Security Scheduler / Dispatcher to join our growing operations team. The Security Scheduler / Dispatcher plays a critical role in ensuring that all security posts are properly staffed and that daily operations run smoothly. This position will work closely with the Operations Manager, security officers, supervisors, clients, and dispatch personnel to manage schedules, address staffing shortages, conduct site checks, and respond quickly to operational issues. The ideal candidate must have excellent communication skills, strong organizational abilities, a sense of urgency, and the ability to make sound decisions in a fast-paced environment. This position requires flexibility. The Scheduler / Dispatcher must be willing and able to conduct site checks and, when necessary, fill in for an open security shift to ensure client posts remain properly staffed.

Requirements

Previous experience in scheduling, dispatch, security operations, or administration preferred.
Previous security industry experience strongly preferred.
Experience with Belfry is a plus.
Experience with Microsoft Office Suite, including Outlook, Word, and Excel.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to communicate effectively with security officers, clients, supervisors, and all levels of management.
Strong organizational and time-management skills.
Ability to multitask and prioritize responsibilities in a fast-paced environment.
Strong attention to detail and accuracy.
Strong problem-solving and decision-making skills.
Strong sense of urgency and accountability.
Must be dependable, professional, and able to work independently.
Ability to remain calm and professional when handling staffing emergencies and last-minute schedule changes.
Must be willing and able to conduct site checks as needed.
Must be willing and able to fill in for an open security shift when necessary.
Must be available to work weekends and holidays.
Must have reliable transportation for site checks and operational needs.

Nice To Haves

Previous experience in scheduling, dispatch, security operations, or administration
Previous security industry experience
Experience with Belfry

Responsibilities

Manage daily scheduling operations and related administrative functions.
Maintain accurate and up-to-date security officer schedules.
Review schedules daily to ensure all posts are properly covered.
Identify staffing shortages and open shifts and work quickly to secure coverage.
Communicate with officers regarding schedules, shift assignments, call-outs, late arrivals, and coverage needs.
Coordinate coverage for last-minute call-outs and open shifts.
Fill in for open security shifts when coverage cannot be secured and operational needs require it.
Conduct routine site checks to verify officers are on post, in proper uniform, following post orders, and meeting Blueline and client expectations.
Report site check findings to the Operations Manager and document any concerns or violations.
Support client requests for additional security services, schedule changes, and staffing adjustments.
Communicate efficiently and professionally with clients, officers, supervisors, and management.
Provide frequent updates to the Operations Manager regarding staffing deficiencies, attendance concerns, client requests, and operational issues.
Monitor officer attendance and assist with ensuring officers report to their assigned posts on time.
Assist with resolving scheduling conflicts and operational issues in a timely manner.
Maintain accurate scheduling records, communications, and documentation.
Utilize Belfry and other available systems to improve scheduling efficiency and reduce operational costs.
Assist with developing and implementing procedures to improve scheduling, staffing, communication, and overall operational performance.
Assist the Operations Manager with administrative and operational duties as assigned.
Maintain confidentiality and professionalism when handling employee, client, and company information.