Security & Resilience Platform Engineer

MACOM Technology Solutions Holdings, Inc.•Lowell, MA

2d•$95,000 - $154,000

About The Position

MACOM (NASDAQ: MTSI) is a global leader in the design and manufacture of advanced semiconductor products across a diverse range of end markets, including Data Centers, Telecommunications, Industrial and Aerospace and Defense. We develop innovative, cutting-edge technologies and products across the spectrum of radio frequency (RF), microwave, millimeter wave, photonics and high-speed analog technologies. Our solutions support critical network infrastructure applications like artificial intelligence, high performance computing, satellite communications, radar, unmanned aerial vehicles, medical equipment, test and measurement and advanced wireless networks. MACOM has more than 75 years of expertise in semiconductor process development, wafer fabrication, circuit design, advanced packaging, systems architecture and applications engineering. We are committed to our customers’ success. We partner with customers to help solve their most challenging problems by providing semiconductor solutions that are at the forefront of the highest power, highest frequency and/or highest data rates. Leading technologies, innovative products and driven employees. Come be a part of MACOM and help advance the next generation of connectivity infrastructure! We are seeking an experienced Security & Resilience Platform Engineer to spearhead the implementation of our IT Operations Management (ITOM) module and serve as the primary technical owner of our ServiceNow platform. This role will drive the strategy, configuration, and rollout of ITOM capabilities (Discovery, Service Mapping, Event Management, CMDB, etc.) while also supporting the broader ServiceNow ecosystem and future module implementations across the organization. In addition to platform responsibilities, this individual will play a key supporting role in our vulnerability management and business continuity/disaster recovery (BCDR) programs, helping ensure our technology environment remains secure, resilient, and well-governed.

Requirements

3+ years of hands-on experience administering or implementing ServiceNow, with direct experience in ITOM (Discovery, Service Mapping, Event Management, or CMDB).
Strong understanding of ITIL framework and IT service management principles.
Experience with ServiceNow scripting (JavaScript, Glide API) and platform configuration (business rules, workflows, UI policies, ACLs).
Demonstrated ability to manage projects independently, including scoping, planning, and stakeholder communication.
Excellent written and verbal communication skills, with the proven ability to translate complex technical concepts into clear, accessible language for both technical and non-technical audiences.
Strong interpersonal skills and the ability to build relationships and collaborate effectively across cross-functional teams in a fast-paced manufacturing technology environment.
Due to ITAR regulations, only candidates who are U.S. Persons (U.S. citizens, U.S. nationals, lawful permanent residents, or individuals granted asylum or refugee status) will be considered for this position.

Nice To Haves

ServiceNow certifications (CSA, ITOM Fundamentals, CIS-ITOM, or related).
Prior experience supporting vulnerability management programs or tools (e.g., Tenable, Qualys, Rapid7).
Familiarity with business continuity/disaster recovery planning and testing.
Experience with additional ServiceNow modules (ITAM, SecOps, HRSD, etc.).

Responsibilities

Lead the end-to-end implementation of the ServiceNow ITOM module, including Discovery, Service Mapping, Event Management, and CMDB design/configuration.
Define ITOM implementation roadmap, project milestones, and success metrics in partnership with IT leadership.
Configure, customize, and maintain ServiceNow to align with business requirements and ITIL best practices.
Serve as a subject matter expert and primary point of contact for day-to-day ServiceNow platform administration, troubleshooting, and enhancements.
Partner with stakeholders to scope, plan, and support the implementation of future ServiceNow modules (e.g., ITSM enhancements, ITAM, SecOps, HRSD, or other modules as the platform expands).
Maintain platform health, including instance upgrades, patching, integrations, and data integrity.
Develop and maintain documentation, including configuration guides, process workflows, and end-user training materials.
Evaluate and recommend ServiceNow best practices, new features, and platform optimizations.
Assist in the coordination and tracking of vulnerability management activities, including scanning cadences, remediation tracking, and reporting.
Support integration of vulnerability data into ServiceNow (e.g., Vulnerability Response module) to streamline remediation workflows.
Collaborate with security and infrastructure teams to prioritize and track remediation efforts against SLAs.
Support the maintenance and continuous improvement of BCDR plans, documentation, and testing schedules.
Assist in coordinating disaster recovery tabletop exercises and post-exercise reporting.
Help ensure BCDR-related data, assets, and dependencies are accurately reflected within the ServiceNow CMDB.