Security Receptionist

Osborne Association Inc•New York, NY

6d•$25 - $27•Onsite

About The Position

The Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems rooted in systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation. We currently seek a full-time Security Receptionist to join our Brooklyn office. The Security Receptionist (SR) will sit in the reception area of the 6th floor. This person is responsible for greeting participants, handling general reception duties including answering the phone, de-escalating issues involving participants or staff, and ensuring a safe and calm environment for all on both company floors. They will coordinate with the 8th-floor receptionist to provide supplies to the 6th floor, answer incoming calls, and greet and direct participants. Also, in the event of an emergency, this person will work closely with the Manager of the Day to handle the incident and ensure proper communication to leadership. This position reports on-site daily at our Brooklyn office.

Requirements

High school diploma or equivalent with a minimum of two years of experience working in a security/ hospitality or office environment
Valid CPR/First Aid Certification
Valid NYS Security Licence
Must be able to formulate incident reports
Intermediate knowledge of Microsoft Office
Excellent verbal communication and interpersonal skills to handle diverse individuals and potentially stressful situations tactfully.
High situational awareness, keen observational skills, and the ability to remain calm and decisive during crises
Ability to work collaboratively well with diverse groups.
Strong organizational skills, detail-oriented, and efficient.

Responsibilities

Verify visitor credentials and maintain entry/exit logs
Prevent unauthorized personnel, loiterers, or potential threats from entering the work areas
Help to foster and to promote a positive and harmonious atmosphere at the office
Coordinate calendars of supervisor on site at all locations
Serve as the point person during building evacuations and critical incidents, including drafting incident reports
Contact local law enforcement, fire departments, or medical responders when necessary
Administer basic first aid or CPR in the event of minor injuries or medical emergencies
Answer, screen, and route incoming phone calls while managing inquiries
Greet, direct, and assist clients and employees
Answer phones and direct callers
Receive mail, handle package deliveries, and distribute mail
Collaborate with 8th floor receptionist to ensure adequate amount of supplies on the 6th floor
In person attendance is required to collaborate with others
Perform other related duties as assigned