Security Receptionist

U.S. Space & Rocket Center • Huntsville, AL

2d • Onsite

About The Position

The Security Receptionist is responsible for greeting guests, managing internal/external correspondence and communication, and maintaining security protocols. This role requires excellent customer service skills, the ability to handle a high-stress environment, and proficiency in computer operations and office equipment. The position involves extensive interaction with guests and employees at all levels of the organization.

Requirements

• Minimum high school diploma or equivalent (GED).
• Computing experience with desire to gain knowledge and experience.
• Excellent English grammar and spelling ability to compose business correspondence.
• Must be able to handle a high stress environment with a consistently pleasant attitude.
• Must be able to use a 101 key keyboard and possess knowledge of standard PC and Apple computers and Windows based operating systems; including Microsoft Office, calendar scheduling, internet research, and other required software applications on personal computer.
• Proficient in use of the computer, software programs, other technology tools, and office equipment to perform a variety of administrative and technical tasks.
• Exceptional initiative and the confidence to act independently on a variety of matters.
• Able to develop clear and comprehensive correspondence; meet and communicate with the public and employees at all levels of the organization using tact and poise; elicit cooperation from others; assimilate and understand information; maintain confidentiality, use good judgment and be able to communicate effectively both verbally and in writing.
• Efficient skills in multi-tasking and prioritizing duties.
• Sitting for extensive periods of time (6-8 hours) behind a desk.
• Walking, climbing (stairs) to other departments.
• Lifting and/or carrying up to 30-pound file/paper boxes.
• Bending, reaching, and/or kneeling to store/retrieve supplies.
• Wrist movements, seeing, and reading to operate computer terminal, office equipment, and handle various documents.
• Talking and hearing to assist guests, officials, and employees.
• Willingness to be open to learning and growing.
• Interpersonal skills to work as an integral part of a team.
• Appropriate interpersonal/personal boundaries.
• Maturity of judgment and behavior.
• Accepts full responsibility of their actions and how these may affect others.
• Professional appearance is required daily.
• Ensures that excellent customer service is maintained with each customer.
• Maintains a positive attitude toward the position, the Center, and co-workers.
• Realizes that promptness and attendance at work is part of sustaining a professional relationship with the company.
• Understands and follows all policies & procedures.
• Maintains high standards for work areas, keep all work areas neat and uncluttered.
• Presents self in a highly professional manner to others and understand that honesty and ethics are essential.
• Takes an interest and initiative in the development of the Rocket Center.
• Maintains pleasant and professional relationship with co-workers & assists as needed.
• Remains positive about the team and facilitates an optimistic approach to resolution of issues.
• Maintains productive, effective, and professional relationships with all departments.
• Employee is responsible for working in a safe manner and keeping his/her workplace safe.
• Must be authorized to work in the United States.

Responsibilities

• Greet guests to the Center and contact appropriate Center personnel of their arrival.
• Receive and screen calls, referring callers to other departments or employees as necessary.
• Answer a variety of questions independently and take direct action on facility related calls and questions.
• Provide callers with information such as address, directions, company numbers, website, Space Camp registration information, etc.
• Maintain standard security protocol by following procedures, such as issuing visitor badges and monitoring the visitor logbook.
• Meet or exceed the Security Director’s expectations on accuracy and timeliness of all internal/external correspondence and other forms of communication.
• Meet or exceed the expectations of the Security Director for confidentiality of information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees