Security Receptionist

GardaWorld•San Jose, CA

4d•Onsite

About The Position

GardaWorld Security Services is looking for a Security Receptionist to join their team. This role focuses on customer service and engaging with people on all shifts in various environments such as office towers, hotels, and shopping centers. The ideal candidate will have a natural ability to engage with others, reassure them, and inspire confidence.

Requirements

Must have at least two years of receptionist / executive assistant experience
Must be 21 years of age
Must have an active driver's license
Please attach your most up to date resume with your application. Applications without resumes will not be considered.
You have a state security license and additional 32hr. BSIS security trainings (Additional security trainings can be obtained during the hiring process)
Initiative
Empathy
Attention to detail
Extreme ownership & resilience - being transparent and owning up to mistakes with an ability to rebound and course correct immediately
Self-management - responding with a sense of urgency and prioritizing without seeking guidance or “next steps”
Positivity - always remaining pleasant, establishing trust and setting the tone for visitors and employees as they arrive and for security as a whole for all employees and customers.
Desire for growth
Passion for excellence - takes work seriously and personally
Engagement in continuous learning, coachable
Be authorized to work in the U.S.
Be able to provide documentation of High School Diploma or GED
Exceptional customer service skills
Proficient in basic phone & computer skills

Nice To Haves

If you have Security, Military, Law Enforcement experience – even better!

Responsibilities

Customer service duties like welcoming, verifying identity, and guiding visitors
Manage access control
Works on multiple systems seamlessly and quickly
Can commit to email 5 minute email SLA and 3 minute instant-message SLA.
Thorough familiarity with using available resources.
Time management - can jump from one event and high priority meeting to another without missing a beat or dip in professionalism.
Perform regular patrols to identify potential risks
Inspect security equipment and report any maintenance needs
Respond to incidents, provide first aid, and coordinate with emergency teams
Answer questions in person or by phone
Write incident reports and communicate security concerns
Ensure the safety and protection of individuals and property