Security Receptionist

Pennsylvania Academy of the Fine Arts•Philadelphia, PA

3d•Onsite

About The Position

The Security Receptionist serves as the primary ambassador and access point for PAFA's Hamilton Building, helping to maintain a secure, professional, and welcoming environment for all visitors, students, faculty, staff, tenants, and ArtsHub partners. This role combines exceptional front-line customer service with security operations functions, including access control, CCTV monitoring, visitor management, and incident response awareness, supporting the Academy's commitment to safety, accessibility, and community engagement.

Requirements

High School Diploma or equivalent.
Minimum of one (1) year of customer service or front desk experience.
Strong interpersonal and communication skills
Ability to remain professional and composed in high-traffic or emergency situations
Basic proficiency in Microsoft Office and general office equipment
Experience using phone systems.
Familiarity with Philadelphia area and ability to assist visitors with directions.

Nice To Haves

Prior experience in a security, reception, or CCTV monitoring role preferred.

Responsibilities

Greet all visitors, tenants, students, instructors, and staff in a professional and welcoming manner
Verify identification and ensure appropriate access permissions for all individuals entering the building.
Provide clear directions and assistance to administrative offices, classrooms, and public spaces.
Deliver a high standard of customer service, ensuring a positive first impression of PAFA.
Monitor CCTV camera systems to observe activity within the lobby, entrances, and surrounding areas.
Identify and report suspicious behavior, unauthorized access attempts, or safety concerns to the Operations and Security Coordinator, Security Control Room and/or AlliedUniversal Leads.
Maintain situational awareness of building activity through both physical presence and camera monitoring.
Support investigations by documenting observed incidents.
Monitor alarm systems, fire panels, and other safety/security equipment, reporting issues promptly
Support emergency response procedures in accordance with PAFA policies.
Answer and route incoming telephone calls appropriately
Provide accurate information regarding PAFA exhibitions, programs, and events.
Maintain visitor logs, access records, and incident documentation as required
Coordinate with Operations & Security Coordinator, AlliedUniversal Security, and Facilities teams to support daily operations.