Security Radio Dispatcher FT

Kickapoo Lucky Eagle Casino•Eagle Pass, TX

9d•Onsite

About The Position

Delegate all incoming emergency and non-emergency telephone and radio calls to appropriate security personnel. Ensure compliance with applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures. Maintain the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions. Answer and relay telephone and radio calls to appropriate security personnel. Relay all calls in regards to guest/team member incidents, medical emergencies, crimes, inter department escorts and other calls as needed. Report complaints regarding security related operational procedures to supervisors or other members of management as needed. Contact local law enforcement and emergency medical services as needed for assistance with guests and team members. Dispatch security officers and other team members to specific areas as needed. Document radio calls onto a computerized system; enter information, make corrections and addendums and gather other information as needed. Keep a log of all radios assigned to department personnel on shift. Monitor, update and transmit information provided by safety robots, through computer software, to appropriate security personnel. Demonstrate and promote KLECH core values and MAD skills. Manage and maintain security of confidential information entrusted to position. Attend and satisfactorily complete all required training as assigned. Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed. The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director. Perform other duties as assigned.

Requirements

Must have High School Diploma or GED.
Strong communication skills in English both written and oral.
Ability to work independently with minimal supervision.
Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.
Ability to work under pressure in a fast paced, stressful environment.
Ability to meet multiple deadlines and multi-task.
Ability to have strong critical thinking, analytical and guest service skills.
Must possess a positive attitude with strong organizational and leadership qualities.
Ability to add, subtract, multiply and divide in all units of measure.
Ability to define problems, collect data, establish facts and draw conclusions.
Ability to understand complex instructions and material.
Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
Ability to maintain confidentiality.
Ability to follow and comply with established Casino guest service programs.
Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license.
Responsible to keep all documents current and valid at all times.
Must be able to provide authorization to work in the United States.
Must be at least 18 years of age.
Must have access to reliable transportation to commute to and from work.
Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.

Nice To Haves

Some college, with business and/or law enforcement courses, preferred.
Spanish or other language skills a plus.

Responsibilities

Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
Answer and relay telephone and radio calls to appropriate security personnel.
Relay all calls in regards to guest/team member incidents, medical emergencies, crimes, inter department escorts and other calls as needed.
Report complaints regarding security related operational procedures to supervisors or other members of management as needed.
Contact local law enforcement and emergency medical services as needed for assistance with guests and team members.
Dispatch security officers and other team members to specific areas as needed.
Document radio calls onto a computerized system; enter information, make corrections and addendums and gather other information as needed.
Keep a log of all radios assigned to department personnel on shift.
Monitor, update and transmit information provided by safety robots, through computer software, to appropriate security personnel.
Demonstrate and promote KLECH core values and MAD skills.
Manage and maintain security of confidential information entrusted to position.
Attend and satisfactorily complete all required training as assigned.
Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies.
Maintain accurate MTL, MIL, CTR and SAR as needed.
Perform other duties as assigned.