Security Project Specialist 1 (Data Centers) - San Antonio, TX

Convergint Career•San Antonio, TX

3d•Onsite

About The Position

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Security Project Technician to join our team. In this role, you will be responsible for the installation, programming, system start-up/check-out, certification, and customer training on assigned projects, ranging from small to large and varying in complexity. As a Security Project Technician, you will be part of a dynamic team that offers opportunities for growth as Convergint expands. We are committed to providing world-class service to our customers, colleagues, and communities, operating with integrity, and fostering a culture of growth, accountability, and results. We embrace equal opportunity and strive to enable everyone to be their best selves at work and home. Convergint has a 20-year history of proven growth and exceptional performance, with a mission to be our customer's best service provider. Our company was founded on 10 Values and Beliefs that drive our unique culture, establishing us as the industry's leading global, service-based systems integrator. We take pride in protecting our customers' and their communities' lives and assets through the solutions we offer.

Requirements

High School/GED or equivalent experience
3-5 years relevant minimum experience
Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
Solid technical skills and experience with fire alarm systems, and/or electronic security systems.
Solid programming skills and proven ability to troubleshoot problems and look for solutions.
Ability to be a self-starter and work well with minimal supervision.
Solid mechanical and electrical aptitude (e.g., works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.).
Strong verbal, written, and interpersonal communication skills.
Solid organizational skills and the ability to handle multiple projects simultaneously.
Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficiency in other relevant applications.
A valid driver’s license with a clean driving record.
Ability to travel locally to jobsites on a regular basis.
Minimal overnight travel may be required.

Nice To Haves

Relevant field service certifications
Product-specific certifications, Industry-specific certifications and/or licenses, DMP, PACOM, Hanwha, March Networks, Verint, or AMAG.

Responsibilities

Installs, programs, tests, repairs, and services a variety of non-routine systems and equipment, which may include security, pneumatic systems, and/or building automation.
Serves as the primary interface for providing technical support and training to the customer, ensuring maximum customer satisfaction.
Refers complex issues to higher levels of support.
Reads basic blueprints, schematics, manuals, and other specifications to determine installation procedures.
Interprets manuals, schematics, and wiring diagrams, and repairs equipment using knowledge of electronics and standard test instruments and hand tools.
Operates systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
Writes a variety of non-routine programs for systems.
Acts as "our customer’s best service provider" at all times, ensuring Convergint Technologies is the customer’s first choice for service.
Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
May advise management regarding customer satisfaction, product performance, installation techniques and standards, and suggestions for product improvements.
Executes technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
Identifies potential project risks, communicates them to appropriate parties, and assists in developing and implementing strategies to minimize impact and control deviations from estimated costs and project deadlines.
Works closely with the Project Manager and/or Operations Manager, assisting in the overall coordination of specific projects; makes recommendations regarding quality of work and potential scope changes, and identifies ways to continuously improve customer satisfaction.
Acts as a mentor to less experienced staff using technical knowledge, skills, and experience.
May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
Performs other duties and responsibilities as requested or required.