Project Leader - San Antonio, TX

Vertiv Group•San Antonio, TX

3d•Onsite

About The Position

The Project Leader will provide world-class start-up leadership for large, high-profile orders of Liebert power equipment. The PL is the primary Vertiv Service representative for large jobs, from factory testing, through start-up, site acceptance testing, and project completion. The PL is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The PL is also required to maintain continuous communication with CRC, Area/District Offices, and Area Managers.

Requirements

ASEET – preferred
ASMET
Six years military experience in a related field
Equivalent industry experience
Minimum 5 years as a CE IV or Project Management experience
Product certifications and field knowledge assessment up to date in accordance with job level (refer to job progression chart)
Meet all aspect of your current job description
Interpersonal Skills
Professional
Reliable
Team Player
Mastery of electrical / electronic test equipment and theory
Must be able to read and interpret electrical one-line diagrams and blueprints
In all aspects of the job, need to lead by example, and held to a higher standard of conduct
Product certifications up to date
Meet all aspects of the job description
Performance evaluation rating of meets all aspects of job requirement or better
Consistent performance and customer relation skills
Technical skills
Ability to make an immediate site evaluation, skills to include: environmental temperature, and general operating conditions without supervision
Ability to summarize and report all work related tasks performed
Ability to give technical assistance via the telephone to customers on a regular basis
Provide phone or on-site technical support to junior level associates
Independently evaluate, recognize and recommend acceptable customer solutions based upon site evaluation
Recommend and direct activities at a customer site by leading technical activities of other technicians
Provide on-site customer consultation, must be able to present themselves as an expert in the field
Capable of providing project leadership and on-site direction for assigned projects
Provide expert site evaluation for Liebert Power Products and related systems
Assist Liebert Engineering and National Tech Support with site evaluations, site visits, and recommendations/solutions as required
Expert in site acceptance testing procedures and equipment
Strong communication skills
Ability to communicate with all levels within the customer organization
Strong verbal communication
Excellent written skills
Able to manage stressful situations
Diplomacy
Troubleshooting skills
Safety procedures
Strong organizational and planning skills
Excellent time management ability, capable of working without direct supervision
Computer skills
Advanced word processing, report generation
Spreadsheet processing
Electronic mail
Test equipment and data analysis programs
Familiarity with computer networks
Mechanical aptitude

Nice To Haves

Factory certified on a variety of products that interact with Liebert systems: Expert working knowledge of Electrical Power Distribution, Generators, Switchgear, Automatic Transfer Switches, et al.

Responsibilities

Represent Service at all post-sale, customer and contractor meetings for projects which the PL is assigned to by the Area Manager
Coordinate start-up and site testing activities for assigned projects before it begins
Review site testing requirements and service items provided on the sales order
Review customer or third-party test procedures, match to what was sold with the order
Assist and recommend man-power needs for the job
Gather all documentation for job (submittals, as-built drawings, in-house test procedures)
Tag equipment and open start-up & site testing tickets
Initiate SFA requests for custom made test procedures, when provided by Vertiv Service and sold with the equipment
Attend Factory Witness Testing for assigned projects, represent Service in front of the customer, contractor, and consultant
Assist contractors as required during installation of assigned projects
Coordinate Pre-Site meetings with contractor
Visit site on regular basis as agreed upon, typically once per week for large jobs
Provide phone support to contractor for technical questions during installation
Support start-up and site testing activities for assigned projects
Ensure sufficient man-power on site each day to perform start-up and site testing work
Assist during start-up and site testing as necessary, depending upon man-power availability and site location
Provide first level of tech support assistance to speed up problem resolution
Arrange proper test equipment and heavy equipment (such as load banks), ensure all is on site at the times required
Monitor start-ups for timely completion, work with sales rep and District Manager on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control
Provide daily status reports to Service management and sales rep
Support District Offices, or Power Technical Support, as requested even for projects not directly assigned to by the Area Manager
Assist or coordinate PM's for large customers, as requested by District Manager
Provide phone or on-site support for remedial services calls
Provide a first line of high-level technical support on-site for critical customer problem resolutions
International start-up or support as requested by Power Technical Support or Field Management
Conduct field customer training for assigned projects as required
Communicate with National Technical Support on equipment issues
Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
Operate in a safe manner in accordance with published safety guidelines
Must wear appropriate PPE as per company guidelines and accordance with job duties
Adhere to work hours policy guidelines – “14 hours rule”
Report all work related accidents or injuries within 24 hours to the appropriate personnel
Must be a role model to fellow associates with regards to safety by setting a positive example
Point out potentially unsafe conditions to a customer or contractor, as necessary and based on extensive experience, with the authority to halt work on a project until conditions are corrected
Coordinate assigned project completion, customer training, and close-out
Provide all test data and start-up reports in a final package to the customer
Coordinate any additional training bought with the sales order, provided either by the Customer Engineer, Power Tech Support, or the Project Leader directly
Provide Time and Material quotes for customers or contractors for assigned projects, as necessary
Coordinate subcontracted services and equipment rentals for assigned projects, provide purchase orders to vendors as required
Gather all Service revenue (sales order and any additional PO's) & costs (labor, equipment, and subcontracted) for assigned projects and report to Power Technical Support for regular profit/loss reports to Service management
Review and process submittal drawings
Log all technical support telephone calls
Provide accurate and timely reporting in accordance with published guidelines
Maintain company property according to company policies
Provide proper and adequate communication to internal and external customers
Provide estimated time of arrival to the customer or contractor where applicable
Coordinate and attend customer or contractor meetings as required
Maintain customer satisfaction rates according to company guidelines
Complete all work in an efficient and timely manner
Capable of making strong decisions, technical and commercial, under pressure
Properly evaluate site and equipment for appropriate billing status
Maintain productive utilization rate according to company guidelines
Adhere to company dress code and safety regulations
Understand and comply with company startup/escalation process and procedures
In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard.
Must act and perform as a role model to all field associates
Maintain proper and adequate level of internal communications
Ability to communicate with all levels within the organization -Managers, co-workers, Support Services, sales, electronic communications, et al.
Conduct themselves in a high degree of professionalism, and of service delivery
Ability to handle stressful situations and provide a calming effect to customer
High level of diplomacy when interacting with internal and external customers