Security Program Manager

Securitas Security Services•Abilene, TX

23h•$100,000 - $105,000•Onsite

About The Position

The Security Program Manager leads and coordinates the security program for a very large, high‑profile key client whose environment is in the construction phase and positioned for significant ongoing growth. Serving as the primary point of contact for the client, this role is responsible for the overall management of the client’s security program, including client service, problem resolution, preparation of post orders, billing and collections, staffing, scheduling, supervision, and training. The Security Program Manager builds and scales a robust security program that can support rapid expansion, working closely with the client, project stakeholders, and internal teams to define security requirements, set priorities, and oversee implementation. They ensure the execution and delivery of all service requirements in full compliance with the client’s Master Service Agreement (MSA), Statement of Work (SOW), and Securitas standards. This position will be based onsite in the Abilene, TX area.

Requirements

Bachelor’s Degree preferred and a minimum of 8 years of progressively responsible management experience in business administration or a closely related field.
Intermediate knowledge of Microsoft Office applications including Word, Outlook, Excel and PowerPoint.
Working knowledge of Microsoft Office applications including Visio, SharePoint and Teams.
Proven multinational account management experience.
Experience and ability to adapt in multi-cultural environments.
Proven ability to demonstrate board and senior level relationships.
Proven customer service skills.
Understanding security operations, loss prevention, investigations and systems integration.
Ability to demonstrate business strategy development and acumen aligning with the client’s strategy
Knowledge of business operations, management and human resources administration.
Adapts and copes successfully with changing circumstances.
Adapts well to and is energized by change while maintaining focus on key business goals and personal objectives.
Use of personal computer and spreadsheet software.
Ability to synthesize and present business/financial data and develop solutions.
Planning, organizing and leadership skills.
Oral and written communications skills.
Strong customer service and service delivery orientation.
Ability to build effective relationships through positive communication to motivate and influence others.
Ability to work effectively in a highly complex, diverse, changing environment.
Ability to effectively plan, budget, track, and evaluate performance of his/her business area.
Ability to manage security operations at multiple sites dispersed over a wide geographic area.
Ability to interact effectively at various social levels and across diverse cultures.
Ability to be an effective leader and member of project teams.
Ability to facilitate progressive change.
Ability to take initiative and achieve results.
Ability to carry out multiple assignments concurrently.
Ability to adapt to changes in the external environment and organization.

Responsibilities

Serves as a key point of contact to ensure the client security program is managed to expectations and responds and resolves issues in a timely manner.
Assumes management of P & L for account along with the Global Clients Vice President and the account management team including Region Presidents, Area Vice Presidents and Branch Managers; analyzes operational and financial indicators to continuously improve account performance.
Coordinates activity with and acts as liaison for Global Clients Vice President to provide highest level of service for client; implements programs and initiatives as directed by the Global Client Vice President.
Coordinates and performs Security Risk Reviews of client facilities using industry best practices and client specific assessment tools; coordinates with client to support special events or emergency coverage as needed.
Ensures branches maintain a consistent focus on high quality customer service; provides guidance and support in the retention of profitable business.
Ensures appropriate staffing levels, in collaboration with area management as necessary; ensures scheduling is handled effectively to meet client requirements while controlling labor costs. Builds and facilitates teamwork and partnerships and the implementation of progressive change.
Addresses any actual or potential problems; coordinates global RFI and global RFP responses for assigned client as required, including the development of pricing models and strategies, coordinates pricing information from all regions.
Meets regularly with client and Securitas management representatives for account reviews; addresses any actual or potential problems; assists in preparation of RFP responses; provides support during client start-ups and transitions; supports security planning, assessments and surveys; coordinates review and update of global and local post orders; ensures contract compliance throughout the entire portfolio.
Participates in client strategic budget preparation for guard services and security system deployments.
Assists client in evaluation of global security needs and determines feasibility of delivery of requested or desired service; demonstrates understanding of and ability to operate in global business environment.
Coordinates, monitors, and evaluates global service delivery; applies Global Clients Americas model to global service delivery. Builds and facilitates teamwork and partnerships and the implementation of progressive change.