Security Platform Engineer I

Tusker•Cleveland, OH

1d•$85,000

About The Position

Tusker is seeking a hands-on Security Platform Engineer to build, support, and improve the security platforms that protect its clients. The role involves independently troubleshooting complex issues, safely administering production platforms, and recognizing when escalation is needed. The engineer helps keep customer-facing security technologies reliable, secure, and ready to scale while continuing to develop engineering and cybersecurity expertise. The role provides meaningful ownership and direct impact on client service, with opportunities to deepen platform expertise and engineering responsibilities with support from senior engineers and architects. The position is part of Security Operations & Technology | Client Services Technology.

Requirements

At least 3 years of professional experience in IT, cybersecurity, systems administration, platform engineering, technical support, or a related discipline.
Experience troubleshooting and supporting enterprise technology environments beyond traditional Tier 1 or Tier 2 responsibilities.
Strong Windows knowledge and a solid understanding of TCP/IP, DNS, DHCP, firewalls, routing, and network troubleshooting.
Familiarity with Microsoft 365, Azure/Entra ID, Active Directory, endpoint security, identity, access controls, and security best practices.
A methodical, analytical approach to complex technical problems.
Ability to work independently, manage competing priorities, and exercise sound judgment about when to seek guidance.
Strong attention to detail when making production changes or performing platform maintenance.
Clear written and verbal communication, including the ability to explain technical findings to technical and non-technical audiences.
Commitment to continuous learning, accountability, and developing deeper ownership of assigned technologies.

Nice To Haves

Experience in an MSSP, MSP, cybersecurity organization, or enterprise technology environment.
Experience with EDR/XDR, SIEM, RMM, vulnerability management, email security, backup, or disaster recovery platforms.
Knowledge of Windows Server, Active Directory, Microsoft 365, Entra ID, and cloud or hybrid environments.
Experience with PowerShell, automation, APIs, platform integrations, or enterprise monitoring tools.
An associate or bachelor’s degree in IT, Cybersecurity, Computer Science, or a related field; equivalent professional experience is accepted.
Relevant Microsoft, CompTIA Network+, Security+, CySA+, or vendor-specific certifications.

Responsibilities

Administer, monitor, maintain, and support customer-facing security platforms and operational technologies.
Handle Tier 3 escalations by analyzing logs, configurations, connectivity, integrations, and system behavior to identify root causes and restore service.
Independently resolve technical issues within established procedures and appropriately escalate architectural, unfamiliar, or business-critical matters.
Assist with planning and testing platform upgrades, patches, and releases; execute and validate approved production changes and scheduled maintenance.
Support new-client onboarding by configuring and validating platform components, agents, policies, connectivity, and integrations.
Identify opportunities to improve reliability, scalability, efficiency, and supportability through improved processes, scripts, tools, and automation.
Assist with investigating and resolving platform outages and service-impacting incidents, working with internal teams and vendors to restore service.
Maintain accurate runbooks, technical procedures, troubleshooting notes, standards, and platform documentation.
Collaborate with the SOC, Service Desk, Client Experience Managers, IT Operations, vendors, senior engineers, and architects.
Apply a security-first mindset and follow change management, access control, and operational governance requirements.