Security Personnel

The Cliffs Hotel and Spa•Shell Beach, CA

2d•Onsite

About The Position

The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast. Come to work every day to beautiful ocean views of Pismo Beach! Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests. The Cliffs Hotel & Spa is a locally owned business and proud supporter of our local Central Coast Community, providing donations and hosting community-focused programs throughout the year including free and philanthropic events. We love our employees – we host employee appreciation events, offer daily discounted lunches from our restaurant, and offer special hotel benefits. The Cliffs Hotel & Spa is continuously growing and expanding! We are seeking a responsible, professional, and self-motivated part-time Security Personnel who can create a safe environment for all on property while engaging with guests. We look forward to connecting with you! Position Summary: The Security Personnel is responsible for protecting the property, employees and guests of The Cliffs Hotel & Spa. They maintain a high visibility presence and prevent all illegal or inappropriate actions, while delivering on Cliffs Mission, Values, and Forbes standards. The main goal is to detect, deter, observe and report while ensuring safety for self and others.

Requirements

Flexible work schedule
Able to work nights, weekends, and holidays, as needed.
Able to speak fluent English
Able to stand for extended periods of time
Able to walk for an extended period of time
Able to lift 50 pounds
High School Diploma
Previous unarmed security experience preferred
Excellent knowledge of public safety and security procedures and protocols
Strong communication and conflict-resolution skills
Able to work very well under stress
Able to maintain professionalism and commitment to customer service

Nice To Haves

Previous unarmed security experience preferred

Responsibilities

Maintains a safe environment for The Cliffs Hotel & Spa staff and guests by being a visible presence in all areas of the hotel property
Monitors and controls access to the property's entrances and exits, ensuring only authorized individuals enter the property and checking for wristbands when required for entry
Regularly patrols the property, including but not limited to restaurant, hotel, grounds and parking lot
If designated to be stationed, remain a consistent and visible presence at the specified location as directed
Observes people and surroundings to uncover and detect suspicious activity
Deters unsafe incidents by providing exceptional service while enforcing company procedures
Uses de-escalation techniques to manage conflicts and ensure safety for self and others
Takes accurate notes of unusual occurrences and reports to manager on duty immediately
Responds quickly to incidents, gathering information and documentation in partnership with Front Office Supervisors or MOD
Communicates effectively with other departments, including Valet, Food & Beverage, Banquets, and Sales team, and law enforcement as needed
Maintains professional and gracious attitude with others, while demonstrating integrity at all times
Follow Cliffs policies and procedures, including those for safety/security, while enforcing all local and state regulations
Comply fully and consistently with all the hotel conditions of employment and standards of uniform, grooming, and safety measures
Assists in emergency and security procedures as directed by the employee manual and the established emergency plan
Performs other tasks as assigned by manager