Security Patrol Officer

Signal Security•Cheyenne, WY

11d

About The Position

A Signal Patrol Officer conducts foot and vehicle patrols of courtyards, offices, pools, and other high-value areas to ensure access points are secured and property and residents are protected. Officers deliver mobile security services in accordance with company values and site-specific instructions and post orders. They prepare accurate reports using company technology and web- or app-based software, communicate with customers and colleagues, and manage assigned patrol vehicles and equipment. Officers are expected to meet shift, service-quality, and reporting benchmarks and to handle issues professionally.

Requirements

Must be at least 21 years old.
High school diploma or GED.
Pass a background check and drug test.
Valid driver's license and good driving record.
Reliable transportation.
Complete training modules within the first month.
Excellent organization and oral and written communication skills.
Demonstrated commitment to service, company values, and professionalism through appropriate conduct and demeanor.
Ability to move equipment weighing up to 20 pounds.

Responsibilities

Conduct foot and vehicle patrols of courtyards, offices, pools, and other high-value areas, checking that access points are secured and protecting property and residents.
Deliver mobile security services using a company patrol vehicle in alignment with company values and site-specific instructions and post orders.
Write detailed, accurate reports during each shift using company technology and web- or app-based software.
Arrive on time, clock in and out, meet time commitments, follow instructions, and comply with dress code and appearance standards.
Interact with internal and external customers on site and cultivate customer-service relationships.
Communicate promptly with the Advanced Patrol Officer and/or Branch Patrol Supervisor about customer- or property-related information and concerns.
Maintain the assigned patrol vehicle during the shift, including fueling, washing, keeping the interior clean, and inspecting it.
Care for Signal equipment assigned during the shift, including radios, access keys or cards, uniforms, and devices.
Meet benchmarks and expectations set by the Branch Patrol Supervisor, including reporting standards and service quality.
De-escalate issues through professional, prompt communication.
Receive and share information through the Branch Supervisor Daily Scrum, including client needs, route changes, and post order updates.
Communicate maintenance needs for company assets.
Complete required training modules within the first month.