Security Operations Supervisor (SOS) (Management)

First Coast Security•Beaver Dam, WI

5d•Onsite

About The Position

First Coast Security (FCS), founded in 1999, is a leading security services provider offering customized solutions across commercial, residential, and government sites. We hire and develop high-quality Security Officers and maintain a culture built on service excellence, integrity, and employee satisfaction. FCS values long-term careers, recognizes strong performance, and promotes from within, giving you real opportunities to grow. First Coast Security Services is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. We’re launching an exciting new site in Beaver Dam, and this is your opportunity to step into a key leadership role from day one. As a Security Operations Supervisor (SOS), you won’t just oversee operations—you’ll help build the culture, set the standard, and shape the success of the entire team. At First Coast Security, we believe in integrity, accountability, teamwork, and excellence. We’re looking for a leader who is ready to bring those values to life while developing a high-performing security team in a dynamic, mission-critical environment. The Security Operations Supervisor (SOS) plays a vital role in ensuring the daily supervision at the Data Center. The SOS is responsible for overseeing tasks and activities, as directed by the site Security Operations Manager (SOM).

Requirements

Wisconsin Security Permit

Responsibilities

Foster a culture of excellence in security, leading by example and setting high standards
Provide operational reports to site security management as requested or on a routine basis
Track and report daily and weekly shift updates, including significant events, team meetings, and training completed
Lead and support the security team during operations, incident escalation, and response
Ensure all security posts are manned according to global standards
Provide support and relief to posts as needed
Oversee vendor Post Orders (POs) and ensure compliance with client requirements
Report, escalate, and manage incidents, emergencies, and site issues in accordance with client global standards
Collaborate with the site Training Coordinator (TC) and SOM to provide up-to-date initiatives based on training needs analysis
Oversee documented shift handover processes for operational effectiveness
Act as a liaison between site security management and the data center security team when required
Ensure uniformed security personnel adhere to global standards
Identify opportunities for improvement and implement changes to enhance security operations
Provide feedback and coaching to security personnel to enhance performance
Develop and implement strategies to improve staff engagement and motivation
Complete other tasks, projects, and administrative duties as assigned by the SOM or Client