Security Operations Supervisor

Block by Block•Raleigh, NC

2d•Onsite

About The Position

Block by Block is seeking to hire an Operations Supervisor to provide oversight of our Ambassador Team. Our Ambassador programs make communities and Downtown Business Improvement Districts much friendlier, cleaner, and safer. This in turn increases the number of visitors, businesses, and residents, which ultimately increases revenue and livability.

Requirements

Valid NC Driver's License
NC Guard Card (or ability to obtain)
Weekend availability REQUIRED
Solid work history and longevity of at least 5 years with previous employers
Supervised teams in the past
Enjoy working outside in all weather.
Problem solver. Innovator.
Know what Quality Assurance means...This means exceeding client expectations and exceeding the Ambassadors' expectations
Have a "a little dirt never hurt anybody" mindset. (You're going to get dirty a lot)
Know how to manage people and work in a team setting. (Team building and creating a culture is very important to us)
Have a "do what is right" mindset. Integrity is a must!
Like a varied work schedule. Event support is a must, and the Operations Supervisor will need to lead the team during event seasons.
Must maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures, and overall Block by Block standards of expected professionalism.
Must have the physical capacity to walk continuously during an eight-hour shift, with normal breaks (two fifteen-minute breaks and one thirty-minute meal break).
Must be able to work outdoors in all conditions with provided inclement weather gear.
Must be able to speak, read, and write the English language in order to create basic reports.
Must be proficient in computer usage and in Microsoft Office products.

Nice To Haves

YOU LIKE TO HAVE FUN AND MAKE PEOPLE SMILE! WE ARE CUSTOMER SERVICE EXPERTS who engage on a very high level with the general public, so we need great personalities to lead our teams. A good sense of humor never hurts!
You wouldn't enjoy this job if: You don't appreciate a fun culture!
Tend to be indecisive and have trouble making quick, effective decisions.
If you are inflexible and can't work outside of a M-F 9-5 position when necessary
Do not like talking to people or prefer to work alone, because this is not that job.
Like to sit at a desk and file papers all day, because this is not that job.
Like to know exactly what your day will be like, because this is not that job.

Responsibilities

Coordinate recruitment and selection of candidates. Onboarding and training of all new Ambassadors. Create a culture that would make everyone want to join your team!
Continual adjustments to the deployment of resources to match changing needs. This includes resources of the "human kind." Basically, redeploying according to daily needs.
Continual problem identification and solving to improve the quality of the program. Problem solving is a very big part of what we do. (We need an innovator to lead our team.)
Purchasing and inventory of supplies and equipment.
Reporting outcomes through a variety of reporting channels (This means spreadsheets, Kronos, Timekeeping, Budgets...you get the idea.)
Hands-on working manager in the field to provide coaching, mentoring, and continuous training on standard policies and procedures.

Benefits

Medical with available FSA and/or HSA
Dental
Vision
Short-Term and Long-Term Disability
Life
Accidental Death and Dismemberment
Critical Illness
Accident
Vacation
Sick Time and/or PTO (Only where required by local requirements and contract agreements)
Paid Leave (only where required by law)
Holidays (only where required by contract agreement)
Floating Holidays (only where required by contract agreement)
Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA)
Jury Duty (only where required by law)
401K Retirement Savings Plan
8 paid Holidays
Two weeks vacation upon hire
401K - Eligible after one month of service
Birthday Pay - After one year of service