Security Operations Specialist

Sun Life•Toronto, ON

3d•CA$60,000 - CA$97,000•Onsite

About The Position

Join our Enterprise Physical Security team as a Security Operations Specialist and become the trusted guardian of our international head office in Toronto. This is a pivotal role where your expertise directly impacts the safety and confidence of our entire workforce and visitors. Reporting to the Manager of Enterprise Physical Security, you'll be the primary point of contact for our Incident Reporting Centre and on-site security operations—a position of real responsibility and respect within our organization. You'll work alongside a dedicated team of security professionals who are committed to developing cutting-edge security solutions, emergency response protocols, and risk management programs. This is your opportunity to make a tangible difference every day while advancing your career in a supportive, learning-focused environment with a competitive salary and bonus structure. In-office requirement of five (5) days per week

Requirements

5+ years of corporate security or law enforcement experience
Secondary education in Criminal Justice, Security Management, or related field (preferred)
Professional certifications (CPP, PSP, or equivalent—highly desirable)
Strong knowledge of emergency response protocols and risk assessment methodologies
Self-motivated: Ability to work independently while thriving as part of a collaborative team
Calm under pressure: Quick decision-making skills and composure in high-stakes situations
Excellent communication: Strong interpersonal and professional skills, especially when interacting with senior leadership
Technical proficiency: Proficiency with security reporting software and MS Office suite
Valid credentials: Current security license, first aid certification, and clean criminal record check
As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life.

Responsibilities

Coordinate incident investigations and serve as the on-site point of contact for real-time security situations, working directly with the Incident Reporting Center
Support high-level security initiatives, including executive protection and sensitive personnel matters
Maintain and optimize physical security systems, conduct regular audits, and stay ahead of emerging security technologies
Contribute to strategic security planning, risk assessments, and intelligence gathering for major events and operations
Lead OHS walkthroughs, emergency drills, and evacuation planning to protect our entire community
Collaborate with law enforcement, emergency services, and building management to create a comprehensive security network
Proactively identify security risks, audit protocols, and recommend enhancements to security policies and procedures