Security Operations Specialist

Sun Life • Toronto, ON

3d • CA$60,000 - CA$97,000 • Onsite

About The Position

Join our Enterprise Physical Security team as a Security Operations Specialist and become the trusted guardian of our international head office in Toronto. This is a pivotal role where your expertise directly impacts the safety and confidence of our entire workforce and visitors. Reporting to the Manager of Enterprise Physical Security, you'll be the primary point of contact for our Incident Reporting Centre and on-site security operations—a position of real responsibility and respect within our organization. You'll work alongside a dedicated team of security professionals who are committed to developing cutting-edge security solutions, emergency response protocols, and risk management programs. This is your opportunity to make a tangible difference every day while advancing your career in a supportive, learning-focused environment with a competitive salary and bonus structure. In-office requirement of five (5) days per week

Requirements

• 5+ years of corporate security or law enforcement experience
• Secondary education in Criminal Justice, Security Management, or related field (preferred)
• Professional certifications (CPP, PSP, or equivalent—highly desirable)
• Strong knowledge of emergency response protocols and risk assessment methodologies
• Self-motivated: Ability to work independently while thriving as part of a collaborative team
• Calm under pressure: Quick decision-making skills and composure in high-stakes situations
• Excellent communication: Strong interpersonal and professional skills, especially when interacting with senior leadership
• Technical proficiency: Proficiency with security reporting software and MS Office suite
• Valid credentials: Current security license, first aid certification, and clean criminal record check

Nice To Haves

• Secondary education in Criminal Justice, Security Management, or related field
• Professional certifications (CPP, PSP, or equivalent—highly desirable)

Responsibilities

• Coordinate incident investigations and serve as the on-site point of contact for real-time security situations, working directly with the Incident Reporting Center
• Support high-level security initiatives, including executive protection and sensitive personnel matters
• Maintain and optimize physical security systems, conduct regular audits, and stay ahead of emerging security technologies
• Contribute to strategic security planning, risk assessments, and intelligence gathering for major events and operations
• Lead OHS walkthroughs, emergency drills, and evacuation planning to protect our entire community
• Collaborate with law enforcement, emergency services, and building management to create a comprehensive security network
• Proactively identify security risks, audit protocols, and recommend enhancements to security policies and procedures

Benefits

• Competitive Compensation: Attractive salary and bonus structure commensurate with experience
• Continuous Learning: Work in an environment dedicated to professional development and staying current with industry best practices
• Meaningful Impact: Know that your work directly protects thousands of employees and visitors every day
• Respected Role: Join a team where your expertise is valued and your contributions are recognized
• Professional Community: Collaborate with dedicated security professionals who are passionate about their craft
• Stability & Benefits: Permanent full-time position with a stable, industry-leading organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree