Security Operations Manager

Securitas • Sunnyvale, CA

9d

About The Position

AVERT Operations Manager Key Responsibilities: Lead and develop a 24/7 Incident monitoring team supporting regional operations Drive performance through metrics, KPIs, and continuous improvement mechanisms Ensure operational excellence across alarm monitoring, access control, and video surveillance Own shift accountability, staffing models, and workforce planning Act as escalation point for high-severity incidents impacting employees, facilities, or operations Lead coordinated response efforts across multiple regions and stakeholders Ensure clear, concise, and timely executive-level communications Conduct post-incident reviews and drive corrective actions Oversee real-time monitoring of global events including geopolitical risks, civil unrest, and natural disasters Translate intelligence into actionable insights for business stakeholders Partner with regional teams to assess and mitigate operational risk Collaborate with Legal, HR, Workplace Health & Safety, and Corporate Security teams Build relationships with external partners including law enforcement and emergency responders Support executive protection and large-scale event security operations Leverage technology and automation to improve response times and reduce risk Drive standardization across global GSOC locations Hire, coach, and develop security professionals at scale Foster a culture aligned with the client's Leadership Principles (Ownership, Dive Deep, Bias for Action, Deliver Results) Lead through data, accountability, and continuous feedback

Requirements

• 2+ years of experience in security operations, GSOC, or related field
• 2+ years of direct people management experience
• Experience managing operations in a 24/7 environment
• Strong analytical and problem-solving skills with a data-driven mindset
• Proven ability to manage high-pressure incidents and make critical decisions

Nice To Haves

• Experience in a large-scale, global corporate environment
• Familiarity with intelligence analysis and global risk monitoring
• Experience with systems such as Lenel and incident management platforms
• Associate’s degree or equivalent experience
• Industry certifications (CPP, PSP, CISSP)

Responsibilities

• Lead and develop a 24/7 Incident monitoring team supporting regional operations
• Drive performance through metrics, KPIs, and continuous improvement mechanisms
• Ensure operational excellence across alarm monitoring, access control, and video surveillance
• Own shift accountability, staffing models, and workforce planning
• Act as escalation point for high-severity incidents impacting employees, facilities, or operations
• Lead coordinated response efforts across multiple regions and stakeholders
• Ensure clear, concise, and timely executive-level communications
• Conduct post-incident reviews and drive corrective actions
• Oversee real-time monitoring of global events including geopolitical risks, civil unrest, and natural disasters
• Translate intelligence into actionable insights for business stakeholders
• Partner with regional teams to assess and mitigate operational risk
• Collaborate with Legal, HR, Workplace Health & Safety, and Corporate Security teams
• Build relationships with external partners including law enforcement and emergency responders
• Support executive protection and large-scale event security operations
• Leverage technology and automation to improve response times and reduce risk
• Drive standardization across global GSOC locations
• Hire, coach, and develop security professionals at scale
• Foster a culture aligned with the client's Leadership Principles (Ownership, Dive Deep, Bias for Action, Deliver Results)
• Lead through data, accountability, and continuous feedback

Benefits

• Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree