Security Operations Manager
About The Position
With over 80 years of protecting the things that matter, we’ve seen more than most. That’s why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide. See a different world. “Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.” #AF-PSIL Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.
Requirements
- 2+ years of experience in security operations, GSOC, or related field
- 2+ years of direct people management experience
- Experience managing operations in a 24/7 environment
- Strong analytical and problem-solving skills with a data-driven mindset
- Proven ability to manage high-pressure incidents and make critical decisions
Nice To Haves
- Experience in a large-scale, global corporate environment
- Familiarity with intelligence analysis and global risk monitoring
- Experience with systems such as Lenel and incident management platforms
- Associate’s degree or equivalent experience
- Industry certifications (CPP, PSP, CISSP)
Responsibilities
- Lead and develop a 24/7 Incident monitoring team supporting regional operations
- Drive performance through metrics, KPIs, and continuous improvement mechanisms
- Ensure operational excellence across alarm monitoring, access control, and video surveillance
- Own shift accountability, staffing models, and workforce planning
- Act as escalation point for high-severity incidents impacting employees, facilities, or operations
- Lead coordinated response efforts across multiple regions and stakeholders
- Ensure clear, concise, and timely executive-level communications
- Conduct post-incident reviews and drive corrective actions
- Oversee real-time monitoring of global events including geopolitical risks, civil unrest, and natural disasters
- Translate intelligence into actionable insights for business stakeholders
- Partner with regional teams to assess and mitigate operational risk
- Collaborate with Legal, HR, Workplace Health & Safety, and Corporate Security teams
- Build relationships with external partners including law enforcement and emergency responders
- Support executive protection and large-scale event security operations
- Leverage technology and automation to improve response times and reduce risk
- Drive standardization across global GSOC locations
- Hire, coach, and develop security professionals at scale
- Foster a culture aligned with the client's Leadership Principles (Ownership, Dive Deep, Bias for Action, Deliver Results)
- Lead through data, accountability, and continuous feedback
Benefits
- Retirement plan
- Employer-provided medical and dental coverage
- Company-paid life insurance
- Voluntary life and disability insurance
- Employee assistance plan
- Securitas Saves discount program
- Paid holidays
- Paid time away from work
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
