Security Operations Manager
About The Position
Marksman Security is seeking a Security Operations Manager to oversee daily field security operations for a major healthcare and medical distribution client. The position is based in a regional office hub in Arizona, Texas, California, or Las Vegas, Nevada. The manager supports field staff, manages officer schedules, and helps ensure high-quality, consistent service delivery across client sites. The role includes building relationships with client representatives and internal staff; assisting with the supervision, coaching, and support of security officers; maintaining site schedules and employee records; responding to staffing issues and emergencies; overseeing officer placement and site training; and coordinating operational support to meet financial, service, and customer goals.
Requirements
- High school diploma or GED.
- At least 2 years of satisfactory experience in security operations, customer service, or a high-volume call center environment.
- At least 21 years of age.
- Hold or be able to obtain the required state security license for the operating region.
- Strong computer proficiency, including Microsoft Office and automated scheduling or HRIS systems.
- Excellent verbal and written English communication skills.
- Pass a pre-employment drug screen and criminal background check.
- Maintain an active contact phone number.
Nice To Haves
- Supervisory experience.
- Bilingual skills.
Responsibilities
- Build and maintain relationships with client representatives and internal staff.
- Assist in supervising, coaching, and supporting security officers.
- Establish, review, and maintain client site schedules using electronic platforms, ensuring posts are filled with qualified personnel.
- Respond to officer call-offs, tardiness, and site emergencies to meet contractual commitments.
- Manage time-off requests and verify employee check-in and check-out records.
- Maintain real-time employee database updates and generate weekly operational statistics reports.
- Oversee security officer placement and site training in coordination with Account Managers.
- Attend weekly operational meetings and coordinate support services to achieve financial, operational, and customer service goals.
Benefits
- Medical and dental insurance.
- Paid time off (PTO) and paid holidays.
- Retirement or pension plan options.
- Continuous skill-enhancing training and career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
