Security Operations Manager

Marksman Security • Dallas, TX

7d

About The Position

Marksman Security is seeking a Security Operations Manager to oversee daily field security operations for a major healthcare and medical distribution client. The role is based in one of the regional office hubs in Arizona, Texas, California, or Las Vegas, Nevada. The manager supports high-quality operations by managing officer schedules, assisting field staff, and ensuring service delivery across client sites. The position also involves maintaining client relationships, supporting officers, monitoring operational data, coordinating training and onboarding, and helping meet financial, operational, and customer service goals.

Requirements

• High school diploma or GED.
• At least 2 years of satisfactory experience in security operations, customer service, or a high-volume call center environment.
• At least 21 years old.
• Hold or be able to obtain the required state security license for the operating region.
• Strong computer proficiency, including Microsoft Office and automated scheduling or HRIS systems.
• Excellent verbal and written English communication skills.
• Pass a pre-employment drug screen and criminal background check.
• Maintain an active contact phone number.

Nice To Haves

• Supervisory experience.
• Bilingual skills.

Responsibilities

• Build and maintain strong relationships with client representatives and internal staff.
• Assist with supervising, coaching, and supporting security officers.
• Establish, review, and maintain client site schedules using electronic platforms, ensuring posts are filled by qualified personnel.
• Respond to officer call-offs, tardiness, and site emergencies to meet contractual commitments.
• Manage time-off requests and verify employee check-in and check-out records.
• Maintain real-time employee database updates and generate weekly operational statistic reports.
• Oversee security officer placement and site training in coordination with Account Managers.
• Attend weekly operational meetings and coordinate support services to achieve financial, operational, and customer service goals.

Benefits

• Medical insurance
• Dental insurance
• Paid time off
• Paid holidays
• Retirement or pension plan options
• Continuous skill-enhancing training
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED