Overnight Operations Manager

Securitas Security Services•Austin, TX

3d•Onsite

About The Position

As a Security Operations Manager in Austin, you’ll lead a team that helps keep people, property, and operations safe every day. You’ll manage security operations across multiple sites, coach and develop your team, and work directly with our client to deliver a high-quality, tech-enabled security program. If you enjoy leading people, solving problems on the fly, and building strong relationships, this role gives you the autonomy and support to do exactly that.

Requirements

Associate degree and 2+ years of progressive supervisory/management experience (Equivalent experience can be substituted for education: 1 year of experience = 1 year of education)
Strong understanding of security operations
Proven supervisory and leadership skills
Ability to plan, organize, and prioritize in a fast-paced environment
Clear, professional verbal and written communication
Strong customer service mindset and service delivery focus
Ability to interact effectively with people at all levels and from diverse backgrounds
Initiative and drive to achieve results with minimal supervision
18 years of age or older
High School Diploma or GED
Standard computer and technology skills
Reliable, punctual, and accountable
Strong attention to detail
Professional communication and demeanor
Conflict resolution and de-escalation skills (or willingness to learn)
Reliable means of communication and transportation
Legal right to work in the United States
Ability to speak, read, and write English
Ability to pass a background check and drug test

Nice To Haves

Customer service background preferred

Responsibilities

Manage a shift and/or segment of guarding operations across multiple sites
Supervise Field Supervisors and security officers
Ensure post orders are followed and service is delivered at a high standard
Maintain regular contact with client representatives
Conduct site inspections and quality checks
Identify issues early and drive timely corrective actions
Participate in hiring, onboarding, and training of security staff
Coach, mentor, and support team members in their development
Address performance issues and apply fair, consistent discipline when needed
Foster a culture of respect, professionalism, and inclusion
Coordinate scheduling, staffing, and equipment needs
Make real-time staffing and scheduling adjustments to meet client needs while managing labor costs
Review reports and documentation for accuracy and timeliness
Maintain and submit payroll and other administrative records
Ensure compliance with company policies, client requirements, and applicable laws and regulations
Promote safe work practices and report any safety concerns
Respond on an on-call basis to emergencies and incidents as needed

Benefits

Medical, dental, vision, and life insurance
10 accrued vacation days
4 personal holidays
6 sick days
401(k) with company match
Continuous training and leadership development programs
Clear path to grow into higher-level management roles
Exposure to both guarding and tech-enabled security solutions
Retirement plan
Employer-provided medical and dental coverage
Company-paid life insurance
Voluntary life and disability insurance
Employee assistance plan
Securitas Saves discount program
Paid holidays
Paid time away from work
Access to earned wages on a daily basis, prior to payday (restrictions and fees may apply)