Overnight Operations Manager

Securitas•Austin, TX

3d•Onsite

About The Position

As a Security Operations Manager in Austin, you’ll lead a team that helps keep people, property, and operations safe every day. You’ll manage security operations across multiple sites, coach and develop your team, and work directly with our client to deliver a high-quality, tech-enabled security program. If you enjoy leading people, solving problems on the fly, and building strong relationships, this role gives you the autonomy and support to do exactly that. Securitas operates in 45 markets worldwide, providing specialized guarding and tech-enabled security solutions tailored to our clients’ needs. Our people are our greatest asset, and we strive to offer good working conditions, fair wages, and opportunities for personal development. If you are ready to take on this challenging and rewarding role, we encourage you to apply and join our mission of making the world a safer place. Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Requirements

Associate degree and 2+ years of progressive supervisory/management experience (Equivalent experience can be substituted for education: 1 year of experience = 1 year of education)
Strong understanding of security operations
Proven supervisory and leadership skills
Ability to plan, organize, and prioritize in a fast-paced environment
Clear, professional verbal and written communication
Strong customer service mindset and service delivery focus
Ability to interact effectively with people at all levels and from diverse backgrounds
Initiative and drive to achieve results with minimal supervision
18 years of age or older
High School Diploma or GED
Standard computer and technology skills
Reliable, punctual, and accountable
Strong attention to detail
Professional communication and demeanor
Conflict resolution and de-escalation skills (or willingness to learn)
Customer service background preferred
Reliable means of communication and transportation
Legal right to work in the United States
Ability to speak, read, and write English
Ability to pass a background check and drug test

Nice To Haves

TXDPS License #B03944

Responsibilities

Lead Daily Security Operations: Manage a shift and/or segment of guarding operations across multiple sites. Supervise Field Supervisors and security officers. Ensure post orders are followed and service is delivered at a high standard.
Deliver Outstanding Client Service: Maintain regular contact with client representatives. Conduct site inspections and quality checks. Identify issues early and drive timely corrective actions.
Build and Develop Your Team: Participate in hiring, onboarding, and training of security staff. Coach, mentor, and support team members in their development. Address performance issues and apply fair, consistent discipline when needed. Foster a culture of respect, professionalism, and inclusion.
Keep Operations Running Smoothly: Coordinate scheduling, staffing, and equipment needs. Make real-time staffing and scheduling adjustments to meet client needs while managing labor costs. Review reports and documentation for accuracy and timeliness. Maintain and submit payroll and other administrative records.
Support Compliance & Safety: Ensure compliance with company policies, client requirements, and applicable laws and regulations. Promote safe work practices and report any safety concerns. Respond on an on-call basis to emergencies and incidents as needed.