Security Operations Manager
About The Position
The Security Operations Center Manager leads ARCO’s day-to-day security monitoring, detection, and incident response activities. This role manages a team of Cybersecurity Analysts, oversees core security tools, and partners closely with Infrastructure, Applications, and GRC to maintain a strong, resilient security posture. This position is both strategic and hands-on, driving operational excellence, threat mitigation, and continuous improvement. As a senior member of the team, the role requires a strong ability to lead and mentor team members through the strategy directed by senior management. In addition to technical skills, the Services Manager is results-oriented and demonstrates effective problem-solving and communication skills.
Requirements
- 7-10 years of cybersecurity operations/engineering experience, including monitoring and incident response.
- Experience leading people, developing talent, and managing high-performing teams.
- Hands-on experience with core security technologies (SIEM, IDS/IPS, EDR, SIG, EPM, firewalls, vulnerability management, threat intel, SOAR).
- Strong communication skills with the ability to translate technical issues into business risk.
- Proven ability to drive measurable improvements in SOC performance.
- Strong organizational skills with the ability to prioritize and delegate.
- Experience with Azure or AWS environments.
- Familiarity with industry frameworks (NIST 800-171, CMMC, NIST CSF).
Nice To Haves
- Preferred certifications: CISSP, CISM, SANS/GIAC, CySA+, or similar.
Responsibilities
- Lead, mentor, and develop a team of Cybersecurity Analysts responsible for monitoring, triage, and incident response.
- Oversee daily SOC operations and ensure timely, effective handling of security alerts and requests.
- Automate repetitive tasks and implement process improvements to enhance efficiency.
- Maintain and update runbooks, SOPs, escalation workflows, and operational playbooks.
- Lead all security incident investigations, containment, and remediation activities.
- Conduct regular incident response exercises and postmortems, identifying root causes and tracking improvements.
- Stay current on emerging threats and assess ARCO’s readiness to defend against them.
- Manage and optimize security tooling (SIEM, IDS/IPS, EDR, SIG, EPM, firewalls, threat intel platforms, etc.).
- Oversee vulnerability scanning, prioritization, and remediation with Infrastructure partners.
- Support patching, hardening, and secure configuration efforts across systems and networks.
- Guide engineering, deployment, and documentation of security tools.
- Support audits, evidence requests, and compliance requirements (NIST 800-171, CMMC, NIST CSF) in partnership with GRC.
- Develop metrics and dashboards that measure organizational risk and SOC performance.
- Communicate security risks and incident updates to leadership in clear business terms.
- Ensure required security awareness training and phishing simulations are delivered effectively.
- Participate in change management, project reviews, and technology planning discussions.
- Collaborate with Technology teams to identify security gaps and strengthen overall posture.
Benefits
- Industry-leading performance-based bonus program
- 100% company funded retirement contributions
- Traditional and Roth 401k
- Tuition reimbursement for associates
- Scholarship for associates’ children up to $28,000 per child
- 1-month paid sabbatical after every five years of employment, plus $5,000 for travel
- 1-week paid volunteer leave each year
- 100% charitable match
- Medical, dental, and vision insurance coverage
- 100% paid 12-week maternity leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
