Security Operations Manager ($92,892/year)

Securitas Security Services•Boston, MA

1d•Onsite

About The Position

Securitas plays an essential role for our clients and in society. The Operations Manager position helps maintain a safe and secure environment for our clients by managing the security services and related operations provided to an assigned group of smaller accounts including client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision and training. As an Operations Manager you will be performing a variety of management functions for assigned accounts; while providing lead direction to Security Supervisors on requirements, priorities of work and coordinating any necessary needs of the site. If you have experience in positions like Operations Manager, Site Supervisor or Account Manager this role is a great fit for you. Under the direction of the Senior Security Lead, the Operations Manager provides direct supervision for Shift Supervisors and Officers. Acts as a liaison between Securitas and the client in the absence of the Security Services Director. Observes and reports activities and incidents, providing for the security and safety of client property and personnel. Prepares and coordinates staffing and scheduling. Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises.

Requirements

Must be at least 18 years of age.
Must have a reliable means of communication (i.e., pager or phone).
Must have a reliable means of transportation (public or private).
Must have the legal right to work in the United States.
Must have the ability to speak, read, and write English.
Must have a High School Diploma or GED.
Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.
Associate’s Degree and 3 years of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.
If required for assigned accounts, must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned accounts.
Knowledge of security operations and procedures.
Knowledge of supervisory practices and procedures.
Skill in staff supervision, including assigning work and providing training and discipline.
Ability to provide positive direction and motivate performance.
Understanding of a variety of security and safety devices and controls.
Ability to track and maintain schedule assignments.
Ability to maintain professional composure when dealing with unusual circumstances.
Knowledge of business operations management and human resources administration.
Use of personal computer and spreadsheet software.
Ability to synthesize business/financial data and develop recommendations.
Planning, organizing and leadership skills.
Oral and written communications skills.
Strong customer service and service delivery orientation.
Ability to interact effectively at various social levels and across diverse cultures.
Ability to be an effective leader and member of project teams.
Ability to take initiative and achieve results.
Ability to carry out multiple assignments concurrently.
Ability to adapt to changes in the external environment and organization.
Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
Ability to handle multiple tasks concurrently.
Handling and being exposed to sensitive and confidential information.
May require regular use of vehicle and frequent travel in the performance of duties.
Regular talking and hearing.
Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
Walking, reaching with hands and arms, stooping, kneeling, crouching and crawling.
Close vision, distance vision, and ability to adjust focus.
Conducting oral presentations and group meetings.
Directing, motivating, training, coaching, and disciplining staff in a positive manner.
Reading and analyzing reports and financial data, including related computer usage.
Responding on an on-call basis to emergencies and incidents at all hours.

Nice To Haves

Experience in positions like Operations Manager, Site Supervisor or Account Manager

Responsibilities

Performs the duties of a Security Officer in accord with post orders and company policy
Provides lead direction at assigned Client site(s); acts to ensure that post orders are followed, that established tours are completed, and that adequate reports are filed; notifies proper authorities and client in emergency situations
May counsel and discipline personnel as appropriate; seeks advice from company management or designated Client representatives as appropriate; meets personally with employees and documents counseling and disciplinary actions
Assists in the training of Security Officers and review of post orders
Assists in the submission of payroll and personnel information to the company as designated
In conjunction with company management or designated company representatives acts to ensure adequate security coverage of all posts
Prepares, files and submits various reports as required
Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities
Meets with authorized Client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service
Project management as assigned by the Security Services Director or client representative
Utilizing established resources, works to reduce over-time and has a thorough understanding of client contract and financial obligations