Security Operations Intern

Rockland Trust Company•Rockland, MA

About The Position

The Security Operations Intern will support Corporate Security process improvement, documentation, and operational excellence initiatives. The intern will work with Corporate Security leaders and business partners to analyze workflows, identify opportunities for improvement, develop professional documentation, and help create a more efficient, scalable, and audit-ready security operation. This is a hands-on internship with ownership of meaningful projects, along with participation in a collaborative summer project with interns from other departments. The intern will help document and map security processes; develop flowcharts, swimlane diagrams, Standard Operating Procedures (SOPs), RACI matrices, and process inventories; review workflows using Lean Six Sigma concepts; organize security documents in a SharePoint-based repository; and support KPI development, reporting, and analysis. Potential processes include access control and badge management, employee onboarding and offboarding, audit and compliance documentation, incident reporting, alarm response, key control, emergency response, and vendor and contractor management. The internship includes cross-functional teamwork, project management and problem-solving practice, and presentation of findings to organizational leadership. Expected deliverables include a Security Process Atlas, SOP templates and completed procedures, a security documentation inventory, a process improvement and gap analysis report, a security KPI framework and reporting recommendations, and a final executive presentation. The program provides practical exposure to corporate security operations, physical security, process mapping, continuous improvement, documentation management, data analysis, stakeholder engagement, and executive communication.

Requirements

Currently pursuing a bachelor's or master's degree in Business Administration, Operations Management, Criminal Justice, Security Management, Project Management, or a related field.
Strong organizational and analytical skills.
Excellent written communication and documentation abilities.
Interest in process improvement and operational efficiency.
Ability to gather information through interviews and stakeholder meetings.
Proficiency with Microsoft Office Suite, including SharePoint, Word, Excel, and PowerPoint.
Ability to manage multiple projects and deadlines effectively.

Nice To Haves

Familiarity with Microsoft Visio or other process-mapping tools.
Knowledge of Lean Six Sigma concepts.

Responsibilities

Document and map key Corporate Security processes and workflows.
Develop process flowcharts, swimlane diagrams, Standard Operating Procedures (SOPs), RACI matrices, and process inventories.
Analyze current workflows to identify inefficiencies, bottlenecks, and redundant steps.
Apply Lean Six Sigma methodologies to recommend process improvements.
Assist in developing future-state workflows and standardized procedures.
Inventory existing security policies, procedures, forms, and operational documents.
Help organize a centralized SharePoint-based document repository and recommend version control and document governance standards.
Support knowledge-sharing efforts that improve consistency and organizational readiness.
Help identify and document key performance indicators (KPIs) for security operations.
Assist with reporting templates and dashboard concepts, and support data collection, reporting, and analysis.
Collaborate with interns from different departments on a cross-functional summer project addressing a real business challenge.
Help prepare and deliver a final executive presentation summarizing findings and recommendations.