Security Operations Intern

Rockland Trust•Rockland, MA

About The Position

The Summer Intern – Security Operations Process Improvement & Documentation will work with Corporate Security leaders and business partners on projects to improve and strengthen the Corporate Security program. The intern will analyze workflows, identify improvement opportunities, develop documentation, and help create a more efficient, scalable, and audit-ready security operation. The role also includes a collaborative summer project with interns from other departments to address a real business challenge and present findings to organizational leadership. The internship provides hands-on exposure to corporate security operations and governance, physical security and access control, process mapping, Lean Six Sigma, documentation management, data analysis, project management, stakeholder engagement, and executive communication. Expected deliverables include a Security Process Atlas, SOP templates and completed procedures, a Security Documentation Inventory, a Process Improvement and Gap Analysis Report, a Security KPI Framework and reporting recommendations, and a final executive presentation.

Requirements

Currently pursuing a Bachelor's or Master's degree in Business Administration, Operations Management, Criminal Justice, Security Management, Project Management, or a related field.
Strong organizational and analytical skills.
Excellent written communication and documentation abilities.
Interest in process improvement and operational efficiency.
Ability to gather information through interviews and stakeholder meetings.
Proficiency with Microsoft Office Suite, including SharePoint, Word, Excel, and PowerPoint.
Ability to manage multiple projects and deadlines effectively.

Nice To Haves

Familiarity with Microsoft Visio or other process-mapping tools.
Knowledge of Lean Six Sigma concepts.

Responsibilities

Document and map key Corporate Security processes and workflows.
Develop process flowcharts, swimlane diagrams, and Standard Operating Procedures (SOPs).
Create RACI matrices and process inventories for critical security functions.
Analyze current workflows to identify inefficiencies, bottlenecks, and redundant steps.
Apply Lean Six Sigma methodologies to recommend process improvements.
Assist in developing future-state workflows and standardized procedures.
Help create solutions to improve operational efficiency and long-term scalability.
Inventory existing security policies, procedures, forms, and operational documents.
Assist in organizing a centralized SharePoint-based document repository.
Recommend version control and document governance standards.
Support knowledge-sharing efforts to improve consistency and organizational readiness.
Help identify and document key performance indicators (KPIs) for security operations.
Assist in developing reporting templates and dashboard concepts.
Support data collection, reporting, and analysis activities.
Contribute to metrics that measure operational success.
Collaborate with interns from different departments on cross-functional summer projects.
Practice project management and problem-solving, develop executive-level presentations, and build relationships across the organization.
Help produce a Security Process Atlas, SOP templates and completed procedures, a Security Documentation Inventory, a Process Improvement and Gap Analysis Report, a Security KPI Framework and reporting recommendations, and a final executive presentation.