Security Operations End User Analyst - Intern (May - August)

407 ETR • Vaughan, ON

12d • Onsite

About The Position

We are currently seeking a Security Operations End User Analyst – Intern to join our team. At 407 ETR, we are committed to providing meaningful work experiences that empower early career professionals. Our internship program is designed to support your growth, enhance your resume, and pave the way for a successful career. As an intern, you’ll gain hands-on experience, learn from industry experts, and contribute to real-world projects. Highway 407 ETR is an all-electronic open-access toll highway located in the Greater Toronto Area in Ontario, Canada. The highway spans 108 kilometres from Burlington in the west to Pickering in the east. 407 International Inc. is the sole shareholder of 407 ETR and is owned by: Cintra Global S.E., a subsidiary of Ferrovial S.A. (48.29%) Canada Pension Plan Investment Board (CPP Investments) and other institutional investors with non-controlling interests (44.20%) Public Sector Pension Investment Board (PSP Investments) (7.51%).

Requirements

• Currently enrolled or completed a post-secondary program in Information Security, Information Technology, Computer Science, or related field
• Exposure to various end user technologies and operating systems (MAC, Windows, Android, IOS)
• Technical knowledge of End User Applications (Office 365, Active Directory)
• Basic understanding of Information Security Principles and Practices
• Familiarity and comfort with customer service management.
• Interest in analytics, reporting, or data‑driven decision‑making
• Strong analytical and problem‑solving skills
• Solid written and verbal communication skills

Responsibilities

• Be an integral part of an operational team contributing to the analysis, development, implementation of security solutions and ongoing support of end user incidents
• Assist with vulnerability management, ensuring end user devices and supported applications properly patched and security findings are remediated
• Responsible for the overall administration of desktop, laptop and peripherals at a specific location
• Provide advice and technical guidance to end users and technical resources as the situation warrants
• Learn and apply IT Service Management best practices for incident resolution, service processing, and security support.
• Participate in design discussions, incident reviews, and demos to share progress and learn from others
• Process service tickets and assign them to appropriate service resources as necessary
• Help enhance the internship program by participating in career fairs, interviews, and mentorship of future students
• Have fun while learning a ton!

Benefits

• Hands-on experience in a real-world security environment
• Mentorship from experienced security professionals
• Opportunity to work on meaningful projects that impact the organization
• Networking opportunities within the industry
• Potential for future full-time employment based on performance
• Inclusive Environment: We foster an inclusive workplace where diversity is celebrated. Your unique perspective matters to us
• Mentorship: Our experienced professionals will guide you, helping you develop skills that will serve you well throughout your career
• Impactful Projects: Contribute to projects that matter. Your work will directly influence our operations and community
• 407 ETR Usage: The highway is a taxable benefit which is provided to associates to get to and from work

What This Job Offers

• Job Type: Full-time
• Career Level: Intern