SECURITY OPERATIONS DISPATCHER - MULTIPLE POSITIONS

Durham County•Durham, NC

2d•Onsite

About The Position

The Security Operations Dispatcher serves as the central coordination point for all security-related activities within the County’s Security Operations Center (SOC). This position is responsible for monitoring, assessing, and responding to security events in real time to protect County employees, facilities, and assets. The role requires continuous situational awareness, rapid decision-making, and effective communication with internal stakeholders, emergency responders, contractors, and the public. The Security Operations Center (SOC) operates 24 hours a day, 7 days a week. This position requires working assigned 8-hour shifts, which may include evenings, weekends, and holidays. Schedules are determined based on operational needs, and employees will be assigned to specific shifts to ensure continuous coverage.

Requirements

Knowledge of security operations, emergency response protocols, and incident reporting procedures
Proficiency with surveillance systems (CCTV), access control, alarm monitoring, and dispatch systems
Understanding of County facilities, layouts, and operational environments
Knowledge of applicable laws, regulations, and safety standards related to security operations
Strong communication and interpersonal skills, including the ability to remain calm under pressure
Critical thinking and problem-solving skills in high-stress, time-sensitive situations
Ability to monitor multiple systems simultaneously while maintaining situational awareness
Skill in prioritizing tasks, multitasking, and making sound decisions during emergencies
Ability to document incidents accurately with strong attention to detail
Ability to coordinate with diverse stakeholders and effectively de-escalate conflicts
High school diploma or GED required
One (1) to two (2) years of experience in a call center, security operations, emergency dispatch, law enforcement, or a related field.
Must possess and maintain a valid state driver’s license with an acceptable driving history.

Nice To Haves

The following FEMA courses must be completed within the two years of hire: IS-100.C: Introduction to the Incident Command System, IS-200.C: Basic Incident Command System for Initial Response, IS-241.C: Decision Making and Problem Solving, IS-906: Workplace Security Awareness. Supplemental courses may be added to the training plan.

Responsibilities

Monitor security systems including CCTV, access control systems, intrusion alarms, and other surveillance technologies.
Receive, prioritize, and respond to security alarms, incidents, and emergency calls.
Dispatch appropriate personnel (security officers, emergency responders, contractors) based on incident type and severity.
Serve as the primary communication hub during security incidents, ensuring timely and accurate information sharing.
Coordinate with local law enforcement, fire, EMS, and other emergency response agencies during incidents.
Investigate security alerts and potential breaches using available tools and systems.
Document all incidents, activities, and communications in system logs and reports in accordance with established procedures.
De-escalate situations involving employees, visitors, or members of the public when necessary.
Maintain awareness of facility layouts, access points, and emergency procedures to support response efforts.
Support continuity of operations by assisting in emergency preparedness, drills, and response coordination.
Identify and report system issues, vulnerabilities, or operational concerns to supervisors.
Ensure compliance with County security policies, procedures, and standard operating protocols
Performs related work as assigned.