Security Operations Centre Operator

UJA Federation of Greater Toronto • North York, ON

30d • Onsite

About The Position

The Jewish Security Network (JSN) of Greater Toronto seeks to hire qualified and dedicated staff to run the Security Operations Centre (SOC). The successful candidates will play a vital role in ensuring the safety and protection of the Toronto Jewish community by supporting the operations of the 24/7 command centre, working within a dynamic team of support staff.
Reporting to the Manager, Security Operations Centre, SOC Operators will serve as the first point of contact for all incoming calls for support and field intelligence reports. Through monitoring a wide array of digital assets via centralized software and phone hotlines, SOC Operators will synthesize large amounts of critical information quickly, coordinate routine and emergency incident communications, and create comprehensive records of security-related incidents.

Requirements

• Strong interpersonal skills and customer-service experience
• Clear operational mindset, with the ability to manage stress well and work efficiently under immense pressure required
• Strong problem-solving skills and detail orientated
• Strong experience working with software and large technological assets, including as a back-end user
• Exceptional computer skills, including the ability to type >50 words per minute in English
• Fluent English speaker, reader, and writer required. Proficiency in Hebrew considered an asset
• Strong working knowledge of Toronto’s Jewish community and its institutions considered a major asset
• Familiarity with situational awareness and other security strengths considered an asset
• Geopolitical awareness, knowledge of relevant global events, and cultural sensitivity is required
• A graduate of a Bachelor’s Degree program or college equivalent considered a major asset
• Availability to work regular shifts as assigned including on weekends, Jewish holidays, and evenings/overnight is required
• Familiarity with Microsoft Suite considered an asset
• Successful applicants will be required to pass a police background check and must be permitted to work in Canada.

Nice To Haves

• Proficiency in Hebrew
• Strong working knowledge of Toronto’s Jewish community and its institutions
• Familiarity with situational awareness and other security strengths
• A graduate of a Bachelor’s Degree program or college equivalent
• Familiarity with Microsoft Suite

Responsibilities

• Operate the SOC on a shift-basis using sophisticated technology and supporting assets
• Manage incidents as they arise, manage appropriate responses, and conduct detailed record keeping
• Provide direct support to Jewish institutions, agencies, and/or personnel during emergencies
• Tend to crises using a set of pre-determined protocols, working as part of the SOC and the larger JSN team
• Coordinate with other internal and external security assets as needed
• Attend regular meetings and trainings, and assist with peer-to-peer training sessions
• Regularly conduct drills of the system, manage technical troubleshooting, and any other maintenance activities as assigned
• Assist JSN with event security as needed
• Work on a rotating shift schedule, including nights, weekends, and holidays, to ensure the SOC is operational 24/7

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees