Security Operations Center Technology Specialist
About The Position
The Security Operations Center (SOC) Technology Specialist owns and supports the enterprise platforms behind video surveillance and access control systems. The role focuses on technical ownership, system reliability, and cybersecurity alignment rather than traditional monitoring functions. The specialist serves as the technical lead for cameras and access control, ensuring systems are secure, operational, properly maintained, and aligned with enterprise IT standards. The position supports IP camera systems, video management and cloud platforms, access control systems, and intrusion and alarm systems. It also involves incident response and root cause analysis, collaboration with IT and Cybersecurity, vendor and service-ticket management, project support, and guidance and training for SOC staff and contract personnel. An on-call rotation is required for after-hours support; the schedule is typically Monday through Friday during business hours, with flexibility as needed.
Requirements
- 1–2+ years of experience in a SOC, IT systems, or security technology role.
- Hands-on experience with IP cameras, access control systems, and alarm platforms.
- Working knowledge of networking fundamentals and cybersecurity practices.
- Experience with vendor management and cross-functional collaboration.
- Associate’s degree preferred or equivalent experience.
Nice To Haves
- Strong troubleshooting across network-connected systems and devices desired.
- Banking or regulated environment experience preferred but not required.
Responsibilities
- Serve as technical owner for IP camera systems, including video management systems and cloud platforms.
- Serve as technical owner for access control systems, including badging, controllers, and integrations.
- Serve as technical owner for intrusion and alarm systems.
- Ensure systems are available, secure, and properly maintained through patching, upgrades, and troubleshooting.
- Lead incident response, escalation, and root cause analysis for system issues.
- Partner with IT and Cybersecurity on network connectivity, device security, system hardening, and vulnerability management.
- Manage vendor relationships, service tickets, and system performance.
- Support projects, system deployments, and continuous improvement efforts.
- Provide guidance and training to SOC staff and contract personnel.
- Participate in an on-call rotation for after-hours support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
