Security Operations Center Specialist (PM Shift)

Brink's Inc•New York, NY

2d•$58,900 - $73,600•Onsite

About The Position

Brink’s Global Services U.S., a division of Brink’s, Incorporated, is the premier provider of precious commodities, diamonds and jewelry, armored car transportation and other value-added services to retailers, financial institutions, and other commercial and government entities. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Security Operations Center Specialist.

Requirements

Minimum of 2 years of experience in a security setting
Intermediate proficiency in Microsoft Excel, Word and PowerPoint, and other Microsoft 365 software.
Ability to make independent decisions
A valid weapons permit or ability to pass applicable weapons licensing requirements
21 years of age
High School Diploma or Equivalent Minimum
Must have the ability to work a flexible schedule with a wide range of hours including, but not limited to, weekends and holidays.

Nice To Haves

Bachelor’s degree preferred
Proficiency with internal Brink’s proprietary/commercial business software packages i.e. BITS, Garcia etc.
Knowledge of tactical security operations
Knowledge of the logistics industry; its operations, products, services, policies, and procedures.
Minimum of 2 years of experience drafting Standard Operating Procedures and/or Standards of Work documentation.

Responsibilities

Monitor and respond appropriately to a variety of alarm signals. Response must be timely and accurate, with particular attention given to general procedures and special instructions.
Communicate effectively with internal customers.
Follow all departmental and company policies and procedures.
Complete required equipment checks, daily logs, and regular system audits.
Answer multiple telephone lines. Respond to each caller in a professional and helpful manner while gathering information, troubleshooting, transferring calls, or providing instructions, and conduct follow-up calls to guarantee expectations are met.
Provide technical support as needed.
Follow procedures for service and inspection requests.
Communicate and analyze inquiries and determine a correct course of action.
Maintain facility security and operations by following company policies and procedures to provide a safe and productive environment.
Assist other departments and associates with special projects to support a teamwork atmosphere for the benefit of our customers and the company.
Participate in job related training programs and meetings to continually refresh and update knowledge.
Perform other duties as assigned or necessary