Security Operations Center (SOC) Team Member
About The Position
The Security Operations Center (SOC) Team Member supports 24/7 monitoring and response operations for Circle K stores across multiple divisions. This role is responsible for real-time alarm monitoring, incident response, dispatch coordination, and remote troubleshooting of security systems. You will play a critical role in protecting store employees, assets, and operations by responding quickly and accurately to security events. This position operates in a fast-paced, high-volume environment and requires strong attention to detail, sound judgment, and the ability to remain calm under pressure while strictly following established procedures. This role offers hands-on experience with enterprise-level alarm monitoring, video surveillance, and incident management systems, with opportunities for growth and advancement. Ability to work different shifts if needed and this position is a shift position.
Requirements
- Experience in a SOC, alarm monitoring, or related field preferred (strong entry-level candidates will be trained)
- Experience with alarm platforms (Micro Key, SIMs, DICE or similar) preferred
- Familiarity with CCTV systems (3xLogic, Hikvision) and access control systems is a plus
- Strong troubleshooting and problem-solving skills
- Ability to manage multiple tasks in a high-volume environment
- Strong attention to detail and decision-making accuracy
- Ability to strictly follow procedures without deviation
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Must be able to work assigned shifts in a 24/7 environment (nights, weekends, holidays)
Nice To Haves
- Experience in multi-site retail or high-volume monitoring environments is a strong plus
Responsibilities
- Monitor and respond to security alarms including robbery, burglary, panic, and system trouble signals
- Prioritize alarms based on severity (P1 vs. non-P1) and follow defined response procedures
- Dispatch law enforcement, fire departments, and service vendors as required
- Monitor live and recorded CCTV video using enterprise surveillance systems
- Perform remote troubleshooting for alarm panels, cameras, DVRs/NVRs, and access control systems
- Support store personnel via phone and email with security-related issues
- Document incidents accurately and maintain detailed records in security systems
- Monitor and manage access control systems, including user access and event review
- Follow Standard Operating Procedures (SOPs) and escalation protocols without deviation
- Communicate effectively with internal teams to ensure continuity of operations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
