Security Operations Center (SOC) Operator

Mayo Clinic•Rochester, MN

4d•$28 - $38•Onsite

About The Position

The Security Operations Center (SOC) Operator is a communications-driven role at the center of real-time security operations. This position is ideal for individuals who thrive in high-volume, interrupt-driven environments and excel at radio, phone, and dispatch communications while maintaining continuous situational awareness. SOC Operators serve as the primary communications hub for security operations, coordinating emergent and non-emergent requests, dispatching officers, monitoring alarms and camera systems, and ensuring timely escalation of critical events.

Requirements

Thrive in high-volume, interrupt-driven environments
Excel at radio, phone, and dispatch communications
Maintain continuous situational awareness
Professional radio discipline
Ability to maintain a calm and professional demeanor in high-stress situations
Experience with case/incident management systems
Experience monitoring video management systems, alarms, access control, panic/duress, and infant protection systems
Ability to conduct virtual patrols, video review, and proactive monitoring
Ability to monitor alerts and relay open-source security information

Responsibilities

Answer and manage high-volume phone, radio, and intercom traffic in real time
Dispatch security officers using two-way radio systems with professional radio discipline
Prioritize and route incoming requests based on urgency and operational impact
Effectively manage and coordinate emergency and high-stress situations while maintaining a calm and professional demeanor
Accurately document incidents and communications in a case/incident management system
Monitor video management systems, alarms, access control, panic/duress, and infant protection systems
Conduct virtual patrols, video review, and proactive monitoring
Monitor alerts and relay open-source security information