Security Operations Center (SOC) Operator - Night Shift (10pm-8:30am)

Trulieve•Tallahassee, FL

4d•Onsite

About The Position

As a SOC Operator at Trulieve, you will play a critical role in maintaining the safety and security of our facilities. You will monitor and respond to security incidents, manage access control systems, and ensure effective communication across various departments. This position requires proactive asset protection, an emergency response approach, and strong organizational and communication skills.

Requirements

Familiarity with web-based access control systems, CCTV, and alarm monitoring systems.
Strong verbal and written communication skills, with the ability to interact effectively with diverse individuals.
Exceptional attention to detail to ensure the accuracy of information and adherence to security protocols.
Ability to assess situations quickly and make informed decisions under pressure.
Understanding basic security principles, emergency response procedures, and asset protection strategies.
Ability to work collaboratively with internal teams and external vendors to achieve security objectives.
A high school diploma or equivalent
one or more years of SOC-like work experience
one or more years inside a Security Operations environment
Proficiency in Microsoft Office Suite and other relevant software applications.
Must be results-oriented
Possess excellent communication, negotiation, and managerial skills
Experience with conflict resolution and de-escalation
Experience with complex problem-solving and being detail-oriented
Have excellent communication skills, both written and verbal

Nice To Haves

An associate or bachelor’s degree in a related field are preferred.
Previous experience in a security operations center, law enforcement, or similar role is highly desirable.
Certification in security or emergency response (e.g., CPR, First Aid) is a plus.
Experience in call centers, agile project management, and leadership
Candidate will possess the ability to be a successful self-starter

Responsibilities

Answer incoming calls promptly and professionally.
Protect and verify information about security concerns and incidents, ensuring accurate documentation.
Manage and verify access requests through web-based systems.
Provide access to authorized personnel and terminate access when necessary, ensuring compliance with company policies.
Efficiently dispatch vendors and service providers as required, ensuring timely response to maintenance and security needs.
Collaborate with emergency services (WME) to provide necessary support during incidents.
Maintain clear communication and help coordinate responses as needed.
Monitor CCTV and alarm systems to ensure the security of company assets.
Identify and report any suspicious activities or security breaches.
Maintain accurate records of all activities, incidents, and communications.
Prepare reports as required for management review.