Security Operations Center Operator

The MITRE Corporation•New Bedford, MA

3d•$67,600 - $101,400•Onsite

About The Position

At MITRE, your passion fuels work that impacts our nation and improves lives. This is where your skills strengthen national security, cybersecurity, health, transportation, and citizen services. We’re a nonprofit engineering, applied research, and advanced technology organization working in the public interest. With objectivity and integrity at our core, we lead federally funded research and development centers for U.S. government agencies – collaborating with industry and academia to deliver integrated, high-impact solutions that advance our nation’s health, security, and prosperity. Our people tackle the toughest technical challenges, supported by competitive benefits, meaningful career development, and a culture of innovation, collaboration, and technical excellence. Choose MITRE for a career with purpose — and help shape the future. The MITRE Corporation is seeking a highly qualified candidate for a position as a Physical Security Operations Center (SOC) Operator on our campus in Bedford, MA. This is a Full-Time position with a primary work schedule of Sunday-Thursday, 1400–2200 hours. As a Security Operations Center (SOC) Operator, you serve as a frontline defender of personnel, facilities, and mission-critical operations. The SOC Operator is a key member of the physical security operations team, providing real-time monitoring, coordination, and response during incidents that threaten safety, security, or continuity of operations. These incidents may include natural disasters, workplace violence, facility emergencies, fires, medical events, and other security or life-safety situations. Throughout each shift, SOC Operators manage multiple systems and communication channels, including emergency telephone lines, electronic access control, intrusion detection systems, video surveillance (CCTV), fire alarm systems, and other technologies that enable timely detection, assessment, and response to security events. While the assigned shift provides day-to-day stability, the Security Operations Center operates as a 24/7/365 mission-critical function, and operators are expected to support other shifts as operational needs require, including occasional weekends and holidays. Schedule changes are planned in advance whenever possible and are driven by mission requirements, staffing coverage, and incident response needs. SOC Operators are trusted professionals who play a key role in maintaining continuity of operations during high-impact events. Reliability, punctuality, and flexibility are essential, and in return, operators work within a structured, professionally managed scheduling environment that prioritizes clear communication, fairness, and operational readiness. The ideal candidate will demonstrate a working knowledge of the National Industrial Security Program (NISP) and prior experience operating in a DoD-cleared facility environment.

Requirements

Typically requires a minimum of 3 years of related experience with a High School Diploma or equivalent in education, or 2 years’ experience and an Associate degree, or equivalent combination of education and related work experience.
A minimum of 3 years of experience in a security operation and a proven track record in a security operations center environment; or 5 years of prior security, military, or law enforcement experience.
Possess strong computer skills and demonstrate the ability to effectively operate and manage security tools and processes. Systems include but are not limited to access control, intrusion alarm systems, CCTV, and communications equipment. Experience with C-Cure Access Control and Intrusion Detection System is preferred.
Possess strong written and verbal communication skills across all delivery methods, including in person, radio, and telephone communications.
Ability to work effectively in a team-oriented environment while also demonstrating the capacity to work independently.
Neat, professional appearance with a friendly demeanor and a demonstrated ability to deliver high-quality customer service.
Must have an active Secret U.S Government issued Security Clearance. Per the U.S. Government’s eligibility requirements, you must be a U.S Citizen to be considered for a security clearance.
This position has an on-site requirement of 5 days a week on-site.

Nice To Haves

Associate or bachelor’s degree in security, criminal justice, or similar field.
Active Top Secret Security Clearance.
ASIS International professional certification as a certified Physical Security Professional (PSP) is highly desirable.
Experience with C-Cure Access Control and Intrusion Detection System is preferred.

Responsibilities

Monitors, tests, and responds to intrusion and other alarm systems at multiple locations.
Uses closed circuit TV (CCTV) video surveillance systems to confirm status of security systems and confirm authorization of individuals requesting access to any secure area.
Assists shift supervisors in the deployment of security personnel and security personnel activities.
Communicates effectively with staff, guests, and employees via radio, telephone, email and in-person.
Monitors and operates computer systems effectively.
Documents and investigates security events and incidents.
Dispatches security staff as appropriate and issues equipment.
Build, improve and maintain effective communication and relationships with co-workers, staff, subcontractors, vendors, and guests.
Remain flexible to an ever-changing environment and adapt well to different situations.
Report safety concerns, security breaches and unusual activity both verbally and in writing.
Handle security incidents or emergency situations appropriately and contact local emergency responders; police, fire dept., EMT’s.
Fully participate in training and certification programs to enhance your ability and advance your career.
Be thoroughly familiar with our security operations manuals, post orders, policies, procedures, and instructions.
Have experience and effectively use Microsoft products such as Word, Excel, and Power Point.
The SOC Operator is responsible for effective and efficient processing of all information relevant to the security operation which includes but is not limited to, effective distribution of phone calls, executing and receiving notifications, effective distribution and action of all information received electronically via email, intranet, service requests, shift activity logs and incident reports.
Can multi-task and work effectively under pressure or stressful situations in a calm and professional manner.